Epic Front Desk Host — Welcome Members & Guests

Fitness Connection; Fort Worth (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate at Fitness Connection, you will directly impact the experience of our Club Members and Guests every single day!

Our Front Desk team creates the energetic and fun environment Fitness Connection is known for, as provided outstanding hospitality and service to ensure that every member feels welcome and important. Your energy, passion, and heart to serve those around you make you perfect for this incredible

Qualifications

• High School Diploma/GED preferred.
• Previous experience in Hospitality/Customer Service preferred.
• Must be able to understand and follow verbal and written instructions and effectively communicate.
• Must be able to interpret business communications including personal training contracts and pricing packages.
• Teammate must have excellent verbal and written English language communication skills.

Responsibilities

• Engage all Members/Guests with EPIC greetings & farewells.
• Check each member into the gym using proper check-in procedures.
• Register all guests into the gym using proper registration procedures.
• Answer the telephone promptly with appropriate Fitness Connection verbiage.
• Assist with routing Telephone Inquiries (TI) appropriately.
• Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner.
• Serve as a initial point of contact and communication hub for members, guests and teammates.
• Promote and sell drinks, bars, supplements and merchandise.
• Meet/ exceed daily and monthly pro shop goals.
• Stock & organize retail offerings as needed.
• Assist with any other operational duties as requested by management.
• Learn about consumable and retail products sold in your location.
• Ensure ProShop area is maintained and monitored throughout the shift.
• Accurately use POS & money handling procedures.
• Complete Member & Guest check-ins and basic Member account inquiries.
• Monitor check-ins to identify delinquent accounts, collect balances and update Member information.
• Notify a member of club management if Member assistance escalation is needed Keep front desk & entryway neat, clean, & organized.
• Complete opening & closing duties as needed.
• Complete regular club cleaning routines as needed.
• Report any incidences in a timely manner.
• Maintain a positive relationship with the entire club team.
• Support other teammates in achieving their goals.
• Adhere to all company policies and procedures.

Skills

Hospitality/Customer Service

English communication

Follow verbal and written instructions

Telephone handling

Education

High School Diploma/GED

Job description

Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate at Fitness Connection, you will directly impact the experience of our Club Members and Guests every single day!

Our Front Desk team creates the energetic and fun environment Fitness Connection is known for, as provided outstanding hospitality and service to ensure that every member feels welcome and important. Your energy, passion, and heart to serve those around you make you perfect for this incredible