Epic Front Desk Associate – Gym Hospitality Pro

Fitness Connection; San Antonio (TX); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

EPIC Training Program

Job summary

Fitness Connection seeks a Front Desk Teammate to welcome members and guests, manage check‑ins, registrations, and phone inquiries, and route people to the right consultants. You’ll contribute to an EPIC guest experience and a lively club atmosphere.

The role emphasizes friendly communication, teamwork, and maintaining a clean, efficient front desk while supporting club services and pro shop activities.

Qualifications

• Front desk hospitality and customer service experience preferred.
• Ability to greet and assist members and guests warmly.
• Understanding of gym operations including check‑in and billing basics.

Responsibilities

• Engage with members with EPIC greetings and farewells.
• Check members in using proper procedures and register guests.
• Answer calls promptly with Fitness Connection verbiage.
• Direct inquiries to the appropriate Fitness Consultant.
• Serve as a communication hub for members, guests and teammates.
• Maintain clean, organized front desk and entry area.
• Assist with opening and closing duties and routine cleaning.

Skills

Greet Members

Check-in Procedures

Guest Registration

Phone Etiquette

Member Assistance

POS Transactions

Education

High School Diploma/GED

Job description

Fitness Connection seeks a Front Desk Teammate to welcome members and guests, manage check‑ins, registrations, and phone inquiries, and route people to the right consultants. You’ll contribute to an EPIC guest experience and a lively club atmosphere.

The role emphasizes friendly communication, teamwork, and maintaining a clean, efficient front desk while supporting club services and pro shop activities.