Epic Ambulatory Solutions Analyst — Remote

Highmark Health; Elm (PA); Remote; USD 68,000 - 106,000; Full time

Job summary

Highmark Health is seeking a remote-based Epic Analyst to configure, roll out, and support Ambulatory Epic application(s). This role involves business and systems analysis, requirements definition, design, and problem resolution, with direct communication to end users to implement effective solutions.

You will plan and test Epic software, document workflows, and provide end-user support while managing small to mid-sized projects.

Qualifications

• 3 years of systems administration experience within one or more Epic modules.
• Epic Application Certification within 6 months.
• Experience with Epic Ambulatory is preferred.
• 3 years of experience in the healthcare industry is preferred.

Responsibilities

• Plans, designs/builds, tests, implements, and supports the needs of Epic software.
• Analyzes and determines system requirements and specifications. Performs and documents workflow analysis while evaluating user experience. Supports and maintains environments or applications using domain knowledge.
• Using knowledge of Epic, configures changes within the Epic environments to provide standardized, comprehensive workflows. Corrects issues, conducts routine maintenance, updates systems with new functionality to meet the end user's needs, and implements new technologies. Provides guidance and support to end-users to enhance the use of Epic, and offers solutions to resolve end-user system issues.
• Contributes to and manages small to medium projects independently. Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.
• Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems. Identifies solutions and completes documentation.

Skills

Analysis & design

Epic configuration

Project management

Customer service

Critical thinking

Written & verbal communication

Organizational skills

Education

Associates

2 years relevant work experience in lieu of an Associate's Degree

Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience

Tools

Epic Ambulatory

Job description

Highmark Health is seeking a remote-based Epic Analyst to configure, roll out, and support Ambulatory Epic application(s). This role involves business and systems analysis, requirements definition, design, and problem resolution, with direct communication to end users to implement effective solutions.

You will plan and test Epic software, document workflows, and provide end-user support while managing small to mid-sized projects.