Epic Ambulatory Systems Analyst (Remote)

Highmark Health; Salem (NH); Remote; USD 95,000 - 116,000; Full time

Job summary

Highmark Health is seeking a professional to configure, rollout, and support the Ambulatory Epic application(s). The role involves business and systems analysis, requirements definition, documentation, system design, and problem resolution to support Epic software needs.

You will perform workflow analysis, document training materials, and guide end-users to maximize Epic usage. The position includes independent project work, stakeholder updates, and root cause resolution of issues, with a

Qualifications

• 3 years of systems administration experience within one or more Epic modules.
• Experience with Epic Ambulatory.
• Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity.
• Epic Application Certification within 6 months.

Responsibilities

• Configure, roll out, and support the Ambulatory Epic application(s).
• Perform workflow analysis and document requirements.
• Create and maintain documentation and training materials for implementation of applications.
• Provide guidance and support to end-users to enhance Epic usage and resolve issues.
• Manage small to medium projects independently and update stakeholders on progress.
• Conduct problem-solving and root cause analysis to resolve issues.

Skills

Customer service

Project management

Root cause analysis

Education

Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience

2 years of relevant work experience in lieu of an Associate's Degree

Tools

Epic Ambulatory

Epic Certification

Job description

Highmark Health is seeking a professional to configure, rollout, and support the Ambulatory Epic application(s). The role involves business and systems analysis, requirements definition, documentation, system design, and problem resolution to support Epic software needs.

You will perform workflow analysis, document training materials, and guide end-users to maximize Epic usage. The position includes independent project work, stakeholder updates, and root cause resolution of issues, with a