ENTRYLEVEL SERVICE WRITER CUSTOMER EXPERIENCE COORDINATOR

Delaney Tire and Auto; Wilmington (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k) matching

Company parties

Employee discounts

Job summary

Delaney Tire and Auto in Wilmington, NC is seeking an Entry-Level Service Writer to support the service department as a Store Manager developmental role. You will learn to manage vehicle inspections, build computerized repair orders, source parts, and present estimates to customers.

This position emphasizes strong customer service, leadership, and teamwork as you train to supervise up to 10 staff, oversee diagnosis and repair for domestic, European, and Asian vehicles, and uphold professional

Qualifications

• General automotive mechanical knowledge.
• Excellent communication skills and a customer-first disposition.
• Demonstrated ability to build teams and lead others effectively.

Responsibilities

• Deliver exceptional customer service by communicating service needs and updates.
• Oversee vehicle inspections, create repair orders, source parts, and propose repairs.
• Present pricing estimates and promote service specials.
• Lead, train, and manage a team of up to 10 employees.
• Supervise diagnosis and repair of domestics, European, and Asian vehicles.
• Maintain inventory accuracy and keep the shop clean and professional.

Skills

Automotive knowledge

Communication skills

Leadership

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Company parties
• Employee discounts

Automotive Service Manager (Entry-Level Service Writer)

Delaney Tire and Auto

At Delaney Tire and Auto, we are dedicated to providing expert vehicle inspection, diagnosis, and repair. We leverage ASE-certified expertise and years of hands-on experience to keep our customers on the road.

We are currently seeking an Entry-Level Service Writer to manage our service department activities. This is a Store Manager developmental role; we are committed to training our associates and promoting from within the organization.

Responsibilities

• Customer Experience: Deliver exceptional service by consulting with customers, listening to their needs, and providing clear updates on service estimates and completion times.
• Service Coordination: Oversee vehicle inspections, build computerized repair orders, source parts, and make comprehensive repair recommendations.
• Sales & Estimates: Present pricing estimates to customers and promote shop service specials.
• Leadership: Lead, manage, and train a team of up to 10 employees while upholding our company's vision and core values.
• Shop Oversight: Supervise the diagnosis and repair of domestic, European, and Asian vehicles (cars and light trucks).
• Inventory & Maintenance: Maintain accurate inventory counts and ensure the facility remains clean, organized, and professional.

Qualifications

• Knowledge: General automotive mechanical knowledge.
• Service Skills: Excellent communication skills and a customer-first disposition.
• Leadership: Demonstrated ability to build teams and lead others effectively.

Requirements: A valid driver's license and the ability to work a flexible retail schedule