Automotive Service Writer & Customer Experience Lead

Delaney Tire and Auto; Wilmington (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k) matching

Company parties

Employee discounts

Job summary

Delaney Tire and Auto in Wilmington, NC is seeking an Entry-Level Service Writer to support the service department as a Store Manager developmental role. You will learn to manage vehicle inspections, build computerized repair orders, source parts, and present estimates to customers.

This position emphasizes strong customer service, leadership, and teamwork as you train to supervise up to 10 staff, oversee diagnosis and repair for domestic, European, and Asian vehicles, and uphold professional

Qualifications

• General automotive mechanical knowledge.
• Excellent communication skills and a customer-first disposition.
• Demonstrated ability to build teams and lead others effectively.

Responsibilities

• Deliver exceptional customer service by communicating service needs and updates.
• Oversee vehicle inspections, create repair orders, source parts, and propose repairs.
• Present pricing estimates and promote service specials.
• Lead, train, and manage a team of up to 10 employees.
• Supervise diagnosis and repair of domestics, European, and Asian vehicles.
• Maintain inventory accuracy and keep the shop clean and professional.

Skills

Automotive knowledge

Communication skills

Leadership

Job description

Delaney Tire and Auto in Wilmington, NC is seeking an Entry-Level Service Writer to support the service department as a Store Manager developmental role. You will learn to manage vehicle inspections, build computerized repair orders, source parts, and present estimates to customers.

This position emphasizes strong customer service, leadership, and teamwork as you train to supervise up to 10 staff, oversee diagnosis and repair for domestic, European, and Asian vehicles, and uphold professional