Service Manager

GT Tire Service, Inc.; Pataskala (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Career path & Advancement

Job summary

GT Tire Service, Inc. is seeking a Service Manager to lead our service center, driving exceptional automotive service, sales, and customer satisfaction while upholding safety and profitability.

The ideal candidate will manage technicians, oversee vehicle inspection processes, and ensure timely, safe repairs. Strong communication and leadership skills are essential, along with prior service-writing or advisory experience.

Qualifications

• High school diploma or GED required, bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Pre-employment drug and background screening
• At least two years of experience as a service writer or service advisor; experience as an automotive service manager preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of vehicle service and customer satisfaction while maintaining profitability
• Ensure comprehensive vehicle inspections are performed in an accurate and timely manner
• Ensure repairs and maintenance tasks are safely & thoroughly completed in a timely manner
• Mentor employees on best practices for improving service, sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including work orders, inventory, invoices and maintenance records

Skills

Communication

Customer relationship management

Leadership

Mentoring

Process & procedures knowledge

Education

High school diploma or GED

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

The Service Manager is responsible for the effective operation of the service center. Ensuring the service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Service Manager will deliver expected sales and customer service results through in-shop execution of programs and standards. This individual provides inspirational leadership and direction to all service associates, and is responsible for developing a dynamic high performance team.

Benefits/Perks

• Career path & Advancement Opportunities
• Competitive Compensation
• Paid time off
• Paid holidays
• Performance Based bonuses
• Paid training
• Company discounts

Job Summary

We are looking for a Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, strong process & procedure knowledge and previous management experience.

Every day is different in our busy tire & service service center! You will be responsible for a variety of tasks, including overseeing a team of technicians, overseeing a comprehensive vehicle inspection process, quickly and accurately writing service tickets as well as addressing customer inquiries, and managing inventory.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of vehicle service and customer satisfaction while maintaining profitability
• Ensure comprehensive vehicle inspections are performed in an accurate and timely manner
• Ensure repairs and maintenance tasks are safely & thoroughly completed in a timely manner
• Mentor employees on best practices for improving service, sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including work orders, inventory, invoices and maintenance records

Qualifications

• High school diploma or GED required, bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required