SERVICE ADVISOR/WRITER

Sames Motor Company Inc; McAllen (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

401k retirement

Professional work environment

Paid vacation/holidays

Employee vehicle purchase program

Job summary

Sames Motor Company Inc in McAllen, TX seeks a Service Advisor to efficiently assist customers with repair and scheduled maintenance requests, and to consult on needed services. You will review root causes with customers during vehicle delivery and help the Service Manager by distributing work and maintaining repair records.

You will promote labor, parts and promotions, monitor labor inventory, and ensure safety programs are followed while providing excellent customer service throughout the

Qualifications

• Two years of sales experience preferred.
• Estimating experience with evaluative diagnostic capabilities is helpful.
• Identify, understand, and act on changing customer requirements under deadlines.
• Administrative skills for record keeping of customer vehicles.
• Strong customer relations, polite and cooperative demeanor.
• Must bend, stoop, and reach.
• Valid driver’s license and ability to drive various vehicles.

Responsibilities

• Assist customers with repair and scheduled maintenance service requests.
• Consult customers on needed maintenance repairs.
• Review root cause and corrective action with the customer at delivery.
• Distribute work to staff and maintain repair records; support promotions.
• Monitor labor inventory and follow safety and environmental programs.
• Notify customers when service is completed and arrange pickup.

Skills

Sales experience

Customer relations

Communication

Teamwork

Problem solving

Education

High School diploma or equivalent

Job description

Our Commitment To You:

• Competitive wages
• Medical insurance plan
• 401k retirement
• A professional and respectful work environment
• Paid vacation/holidays
• Employee vehicle purchase program

Responsibilities (include but are not limited to):

Summary

Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

• Process after-hours drop-off vehicle information.
• Promote sales of labor, parts and accessories to meet customer needs.
• Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.
• Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.
• Record clear instructions to technicians; specify labor operations required.
• Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer.
• Establish method of payment with customer; obtain customer signature on repair ticket.
• Discuss alternate transportation needs with customer.
• Follow progress of repair work throughout day, discuss any changes with customer and record on repair order.
• Notify customer when service/repair is completed and vehicle can be picked up.
• Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.
• Resolve customer problems and complaints as necessary in a timely manner.
• Greet customers in a positive, timely manner.

Requirements

Our Ideal Candidate Will Possess:

• A minimum of two years sales experience is preferred.
• Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful.
• Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines.
• Administrative skills for appropriate record keeping for customer vehicles.
• Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
• Ability to bend, stoop, and reach.
• High School diploma or equivalent.
• Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable