SERVICE ADVISOR/WRITER

Sames Auto Group; McAllen (TX); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Medical insurance plan

401k retirement

Paid vacation/holidays

Employee vehicle purchase program

Descripción de la vacante

Sames Auto Group in McAllen, TX is seeking a Service Advisor to help customers with repair and scheduled maintenance requests, and to advise on needed services.

You will greet customers, prepare written estimates for labor and parts, coordinate with technicians, review repairs with customers, and support the service team in promoting preventive maintenance and promotions.

Formación

• Two years sales experience preferred.
• Technical knowledge of dealership products; estimating experience helpful.
• Ability to understand and respond to changing customer needs; work under deadlines.
• Administrative skills for record keeping of customer vehicles.
• Polite, courteous, team-oriented approach.
• Must be able to bend, stoop, and reach.
• Maintain a valid driver’s license.

Responsabilidades

• Assist customers with repair and scheduled maintenance service requests.
• Consult customers on needed scheduled maintenance repairs.
• Review root cause and corrective repair action with the customer during vehicle delivery.
• Distribute work to staff; maintain repair records; support promotions; monitor labor inventory; follow safety/environmental programs.
• Assist with after-hours drop-off information; promote sales of labor, parts, and accessories.
• Provide written labor/parts estimates and diagnostic estimates; communicate ETA to customers.
• Discuss payment methods with customers; obtain signatures on repair tickets.
• Notify customers when service/repair is complete and ready for pickup.
• Maintain vehicle history files and follow-up system for future service needs.
• Resolve customer problems and complaints promptly; greet customers positively.

Conocimientos

Sales experience

Estimating

Customer relations

Administrative skills

Team oriented

Driver's license

Educación

High School diploma or equivalent

Descripción del empleo

• A professional and respectful work environment
• Paid vacation/holidays
• Employee vehicle purchase program

Our Commitment To You

• Competitive wages
• Medical insurance plan
• 401k retirement
• A professional and respectful work environment
• Paid vacation/holidays
• Employee vehicle purchase program

Summary

Responsibilities (include but are not limited to)

Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

• Process after-hours drop-off vehicle information.
• Promote sales of labor, parts and accessories to meet customer needs.
• Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.
• Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.
• Record clear instructions to technicians; specify labor operations required.
• Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer.
• Establish method of payment with customer; obtain customer signature on repair ticket.
• Discuss alternate transportation needs with customer.
• Follow progress of repair work throughout day, discuss any changes with customer and record on repair order.
• Notify customer when service/repair is completed and vehicle can be picked up.
• Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.
• Resolve customer problems and complaints as necessary in a timely manner.
• Greet customers in a positive, timely manner.

Requirements

Our Ideal Candidate Will Possess

• A minimum of two years sales experience is preferred.
• Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful.
• Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines.
• Administrative skills for appropriate record keeping for customer vehicles.
• Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
• Ability to bend, stoop, and reach.
• High School diploma or equivalent.
• Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable