Virtual Customer Relations Specialist | Work From Home

Globe Life AIL - Lisa Russel; United States; Remote; USD 40,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Recognition opportunities

Career advancement

Medical reimbursement

Life insurance

Residual income

Union-supported work environment

Leadership conferences

Advanced virtual collaboration tools

Job summary

AO (American Income Division) is seeking Remote Client Service Representatives to join a 100% remote team serving U.S. residents. This role focuses on guiding clients through benefits and coverage options, answering questions, and assisting with applications from a home office.

Training is provided, with opportunities for mentorship and career growth. No prior insurance experience is required, and a supportive remote environment enables flexible scheduling after training.

Qualifications

• Must be at least 18 years old and legally eligible to work in the United States.
• Must be physically located within the United States.
• Computer or laptop with reliable high-speed internet.
• Webcam and microphone capability.
• Quiet, professional workspace.

Responsibilities

• Meet with clients virtually through Zoom and phone appointments.
• Answer questions regarding available benefits and coverage options.
• Explain products and services clearly and professionally.
• Assist clients with applications, enrollment, and policy updates.
• Provide ongoing customer service and follow-up communication.
• Build strong, long-term client relationships.
• Maintain accurate client records and documentation.

Skills

Excellent communication

Active listening

Problem solving

Self-motivation

Independent work

Work ethic

Professionalism

Tools

Zoom

Job description

Virtual Customer Relations Specialist | Work From Home

Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)

About the Role

_ 100% Remote | Flexible Schedule | Training Provided _

Are you an enthusiastic, hardworking, and people-focused professional looking for a meaningful remote career?

AO is seeking motivated individuals to join our team as Remote Client Service Representatives. This opportunity is ideal for professionals who enjoy helping others, building strong relationships, and delivering exceptional customer service while working from home.

Whether you’re beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

Our mission is simple:

“To protect every child and serve all working people.”

Every day, our representatives help working families better understand and access the benefits available to them while building rewarding long-term careers.

About AO

For more than 70 years , AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we are committed to developing professionals through mentorship, continuous learning, and performance-based career advancement.

What You’ll Do

As a Remote Client Service Representative , you’ll work directly with clients who have requested information regarding their benefits and coverage options.

Client Responsibilities

• Meet with clients virtually through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Explain products and services clearly and professionally

• Assist clients with applications, enrollment, and policy updates

• Provide ongoing customer service and follow-up communication

• Build strong, long-term client relationships

• Maintain accurate client records and documentation

Professional Development

• Participate in structured virtual training and coaching

• Develop communication, customer service, and leadership skills

• Learn industry products, systems, and best practices

• Collaborate with a supportive remote team

• Continue growing through mentorship and professional development

What We Offer

100% Remote Work

• Work remotely from anywhere within the United States

• Flexible scheduling after training

• No daily commute

• Modern virtual work environment

Weekly Pay & Performance Incentives

• Weekly performance-based compensation

• Performance bonuses

• Recognition opportunities

• Career advancement based on performance

Professional Growth

• Comprehensive onboarding and training

• Weekly virtual coaching sessions

• Leadership mentoring

• Ongoing professional development

• Promotion from within

Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities

• Union-supported work environment

• Leadership conferences and development events

• Advanced virtual technology and collaboration tools

What We’re Looking For

Successful candidates typically demonstrate:

• Excellent communication and active listening skills

• Strong problem-solving abilities

• Positive attitude and willingness to learn

• Self-motivation and accountability

• Ability to work independently while collaborating remotely

• Strong work ethic and commitment to delivering exceptional client service

• Professionalism, integrity, and attention to detail

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service

• Client Relations

• Healthcare

• Retail

• Hospitality

• Education

• Administrative Support

• Call Center Operations

• Sales

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are eager to build a rewarding long-term career.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom to provide a convenient and accessible hiring experience.

Work From Home. Help Families. Grow with Purpose.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.