Virtual Customer Care Specialist | Work From Home
Globe Life AIL - Lisa Russel
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Benefits offered by this job
Job summary
AO (American Income Division) is seeking Remote Sales Team Leaders to coach a team of professionals from a home-based setting within the United States. You will mentor, service clients, and drive growth through qualified leads in a flexible, performance-driven environment.
The role emphasizes remote leadership, ongoing mentorship, and opportunities for career advancement within Globe Life family companies.
Qualifications
- Strong communication and interpersonal skills.
- Leadership ability or strong leadership potential.
- Self-motivation and accountability.
- Solution-oriented problem-solving skills.
- Comfort using virtual technology and collaboration tools.
- Ability to work independently while leading remotely.
- Positive attitude and commitment to continuous learning.
- Professionalism and integrity.
Responsibilities
- Coach, mentor, and support team members in achieving individual and team goals.
- Foster a collaborative, high-performance team culture.
- Lead leadership meetings, coaching sessions, and professional development.
- Meet with clients through Zoom and phone appointments.
- Educate clients on available benefits and coverage options.
- Assist clients with enrollment, policy updates, and ongoing service needs.
- Work with company-provided qualified leads and implement effective client service strategies.
- Utilize digital tools to improve workflow and productivity.
- Monitor performance and identify opportunities for continuous improvement.
Skills
Job description
Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)
Are you a motivated sales professional ready to grow into a leadership role while enjoying the flexibility of working from home?
AO is seeking ambitious, relationship-focused professionals to join our team as Remote Sales Team Leaders. This opportunity combines leadership development, client service, and professional growth in a supportive, performance-driven organization.
If you enjoy mentoring others, building strong client relationships, and achieving meaningful results, this could be your next career move.
For more than 70 years , AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to developing future leaders through mentorship, continuous learning, and performance-based advancement while helping families protect what matters most.
As a Remote Sales Team Leader , you’ll work with qualified clients while helping coach and develop a team of professionals. You’ll receive ongoing mentorship, leadership training, and the tools needed to grow within a collaborative remote environment.
- Coach, mentor, and support team members in achieving individual and team goals
- Foster a collaborative, positive, and high-performance team culture
- Participate in leadership meetings, coaching sessions, and professional development
- Lead by example through professionalism, accountability, and service excellence
- Meet with clients through Zoom and phone appointments
- Build and maintain long-term client relationships
- Educate clients on available benefits and coverage options
- Assist clients with enrollment, policy updates, and ongoing service needs
- Work with company-provided qualified leads
- Implement effective client service and sales strategies
- Utilize digital tools to improve workflow and productivity
- Monitor performance and identify opportunities for continuous improvement
- Work from anywhere within the United States
- Flexible work-from-home lifestyle
- No commuting
- Modern virtual work environment
- Create a schedule that supports your personal and professional goals
- Performance-focused environment with work-life balance
- One-on-one coaching
- Executive leadership development
- Weekly training sessions
- Ongoing professional mentorship
- Performance-based promotions
- Leadership development pathways
- Promotion from within
- Long-term growth opportunities
- Focus on serving clients and building relationships
- No cold calling required
- No lead purchasing
- Weekly performance-based compensation
- Performance bonuses
- Leadership recognition
- Residual income opportunities
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Union-supported work environment
- Leadership conferences and professional development events
- Incentive travel opportunities for qualifying team members
- Advanced virtual technology and collaboration tools
Successful candidates typically demonstrate:
- Strong communication and interpersonal skills
- Leadership ability or strong leadership potential
- Self-motivation and accountability
- Solution-oriented problem-solving skills
- Comfort using virtual technology and collaboration tools
- Ability to work independently while leading remotely
- Positive attitude and commitment to continuous learning
- Professionalism and integrity
Experience in one or more of the following areas is beneficial:
- Sales
- Customer Service
- Team Leadership
- Client Relations
- Retail Management
- Business Development
- Insurance
- Hospitality
- Account Management
Previous leadership or sales experience is beneficial but not required. We value coachability, professionalism, and a strong desire to grow. Comprehensive training and mentorship are provided.
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
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