Entry-Level Client Support Specialist | Work From Home

Globe Life AIL - Lisa Russel; United States; Remote; USD 30,000 - 60,000; Full time

Benefits offered by this job

Remote work

Mentorship

Bonuses

Life insurance

Medical reimbursement

Residual income

Union support

Job summary

AO (American Income Division), part of the Globe Life family, is seeking Remote Client Representatives to join our 100% remote team across the United States. This entry-level role focuses on helping clients understand benefits, guiding enrollment, and building lasting relationships.

You'll receive comprehensive training, mentorship, and a supportive, performance-driven culture with opportunities for growth and recognition.

Qualifications

• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Strong work ethic and accountability.
• Attention to detail and organizational skills.
• Ability to work independently in a remote environment.
• Professionalism and integrity.

Responsibilities

• Meet with clients through Zoom and phone appointments.
• Answer questions regarding available benefits and coverage options.
• Explain products and services clearly and professionally.
• Assist clients with applications, enrollment, and policy updates.
• Provide ongoing customer support and follow-up communication.
• Build strong, long-term client relationships.
• Maintain accurate client records and documentation.

Skills

Communication

Interpersonal skills

Positive attitude

Work independently

Professionalism

Attention to detail

Organizational skills

Growth mindset

Job description

Entry-Level Client Support Specialist | Work From Home

Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Build a Career Where Performance Is Recognized

Are you looking for a career where your effort is valued, your growth is supported, and your achievements are recognized?

AO is seeking motivated, service-oriented individuals to join our team as Remote Client Representatives. This opportunity is ideal for professionals who enjoy helping others, building relationships, and growing within a supportive, performance-driven culture.

Whether you’re beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we’ll provide the training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

About AO

For more than 70 years , AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we’re committed to developing professionals through mentorship, continuous learning, and performance-based career advancement.

What You’ll Do

As a Remote Client Representative, you’ll work directly with clients who have requested information regarding their benefits and coverage options.

Client Responsibilities

• Meet with clients through Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Explain products and services clearly and professionally
• Assist clients with applications, enrollment, and policy updates
• Provide ongoing customer support and follow-up communication
• Build strong, long-term client relationships
• Maintain accurate client records and documentation

Professional Development

• Participate in ongoing virtual training and coaching
• Develop communication, leadership, and customer service skills
• Learn industry products, systems, and best practices
• Collaborate with a supportive remote team
• Continue growing through mentorship and professional development

Why Join AO?

Recognition & Rewards

Your dedication and performance are recognized through opportunities such as:

• Performance-based bonuses
• Company recognition programs
• Leadership awards
• Incentive trips and retreats
• Team celebrations and special events

Professional Development

• Structured onboarding
• Twice-weekly virtual training sessions
• Leadership mentoring
• Ongoing coaching and skill development
• Clear pathways for career advancement

100% Remote Work

• Work from anywhere within the United States
• Flexible scheduling options
• No commuting
• Modern virtual work environment

Additional Benefits

• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Residual income opportunities
• Union-supported work environment
• Advanced virtual technology and collaboration tools

Qualifications

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills
• Positive attitude and willingness to learn
• Strong work ethic and accountability
• Attention to detail and organizational skills
• Ability to work independently in a remote environment
• Professionalism and integrity
• Desire for continuous personal and professional growth

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service
• Client Relations
• Sales
• Retail
• Hospitality
• Healthcare
• Administrative Support
• Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals.

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Build Your Future?

If you’re ready to join a team where your contributions are recognized, your growth is supported, and your success is celebrated, we’d love to hear from you.

Work From Home. Grow with Confidence. Succeed Together.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.