Work From Home Client Service Representative | Entry Level

Globe Life AIL - Lisa Russel; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% Work From Home

Flexible Scheduling

Weekly Commission Pay

Performance Bonuses & Renewal Income

Comprehensive Training & Mentorship

Job summary

AO operates within the American Income Division of Globe Life, offering 100% remote opportunities for new professionals. As a Virtual Family Benefits Advisor, you’ll meet clients virtually, educate them on life, accident, and health benefits, and guide enrollment with a service-first approach.

No prior insurance experience is required; comprehensive training, licensing guidance, mentorship, and ongoing development are provided to help you grow professionally and financially.

Qualifications

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be comfortable communicating with clients through Zoom and phone

Responsibilities

• Meet virtually with individuals and families seeking information about available benefits
• Provide needs-based recommendations and enrollment assistance
• Maintain accurate digital client records and follow up for ongoing service

Job description

Work From Home Client Service Representative | Entry Level

Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry-Level Welcome | No Prior Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives

Help Families Protect Their Future. Build Yours From Home.

Are you looking for a career where you can help families, build meaningful relationships, enjoy remote flexibility, and create long-term professional and financial growth through your performance?

AO is seeking motivated, service-oriented professionals to join our growing virtual team as Virtual Family Benefits Advisors.

In this role, you’ll meet virtually with individuals and families seeking information about available benefits, help them understand their financial protection options, and provide personalized guidance based on their needs.

This opportunity combines customer service, benefits education, relationship management, and consultative insurance sales in a fully remote environment.

No previous insurance experience is required.

We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development.

• 100% Work From Home
• Flexible Scheduling
• Qualified Client Opportunities Provided
• No Lead Purchasing Required
• No Traditional Cold Calling
• Weekly Commission-Based Pay
• Performance Bonuses & Renewal Income Opportunities
• Comprehensive Training & Mentorship
• Performance-Based Leadership Advancement

About AO | Globe Life

AO operates within the American Income Division of Globe Life , serving working families and members of organizations throughout the United States.

Our representatives help individuals and families understand supplemental life, accident, and health insurance benefits designed to provide additional financial protection.

We serve families connected with:

• Labor unions
• Credit unions
• Associations
• Working-family organizations
• Veterans and their families
• Other eligible groups and members

Our culture emphasizes service, integrity, accountability, mentorship, professional development, and performance-based growth.

What You’ll Do

Help Families Understand Their Benefits

As a Virtual Family Benefits Advisor , you’ll conduct scheduled Zoom and phone consultations with prospective and existing clients.

You’ll:

• Learn about each family’s needs and financial protection priorities
• Answer questions regarding available benefits
• Explain life, accident, and supplemental health insurance options
• Review coverage features in clear, easy-to-understand language
• Provide needs-based recommendations
• Help families evaluate available options
• Guide clients through applications and enrollment
• Assist with required documentation
• Maintain accurate digital client records

Our approach emphasizes education, service, integrity, and trust—not high-pressure sales tactics.

Build Long-Term Client Relationships

Your relationship with a family doesn’t necessarily end after enrollment.

You’ll provide continued service by:

• Maintaining professional follow-up
• Answering policy and benefit questions
• Assisting with applicable policy reviews
• Helping with beneficiary information updates when appropriate
• Responding to ongoing service needs
• Maintaining accurate client documentation
• Building trust through dependable communication and exceptional service

The goal is to become a trusted resource families can rely on throughout their relationship with AO.

Qualified Client Opportunities – No Traditional Cold Calling

Representatives connect with individuals and families who have requested information regarding available benefits.

This allows you to focus on:

• Scheduled virtual consultations
• Benefits education
• Needs-based conversations
• Enrollment assistance
• Relationship building
• Follow-up
• Ongoing client service

No lead purchasing is required.

Rather than spending your time searching for prospects, you can focus on serving clients and developing your professional skills.

100% Remote Work

Build your career from home while staying connected to clients, mentors, teammates, and leadership.

The virtual environment offers:

• No daily commute
• Virtual client appointments
• Online training and coaching
• Remote team collaboration
• Modern digital business systems
• Flexible scheduling opportunities

Remote flexibility also requires professionalism, accountability, organization, and consistent follow-through.

Weekly Pay & Performance-Based Compensation

This is a commission-based independent contractor opportunity rather than an hourly or salaried position.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Recognition programs
• Additional performance rewards

There is no predetermined cap on commission-based production; however, compensation is directly tied to individual activity, production, consistency, and results.

Individual earnings vary. No specific income level is guaranteed.

Renewal & Residual Income Opportunities

Building strong client relationships can create opportunities for long-term renewal income on eligible business.

As your client base develops, qualifying representatives may have opportunities to earn income associated with eligible policy renewals in addition to new production.

This rewards representatives who focus not only on enrollment but also on long-term client relationships and service.

Comprehensive Training & One-on-One Mentorship

No Insurance Experience? That’s Okay.

Previous insurance experience is not required.

Training and development may include:

• Structured virtual onboarding
• Insurance product and benefits education
• Client needs assessment
• Customer-service training
• Consultative sales development
• Virtual presentation skills
• Application and enrollment procedures
• Business systems and technology
• Weekly coaching
• One-on-one mentorship
• Leadership development
• Ongoing professional education

We’re looking for individuals with the communication skills, professionalism, work ethic, integrity, and coachability to build a successful career.

Licensing Guidance & Support

Because this opportunity involves insurance products, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.

Not currently licensed? You can still apply.

Candidates moving forward receive guidance and support through the licensing process.

Career Growth & Leadership Development

At AO, professional growth is based on performance, consistency, initiative, and demonstrated leadership ability—not simply tenure.

Representatives interested in developing beyond an individual client-facing role may pursue opportunities in:

• Training and mentorship
• Team development
• Coaching
• Client relationship management
• Leadership
• Management
• Business development
• Advanced organizational leadership

Potential development may progress from:

Family Benefits Advisor → Mentor/Trainer → Team Leader → Management → Advanced Leadership

Leadership opportunities are earned through performance and development and are not guaranteed.

Benefits & Professional Support

Qualifying representatives may have access to:

• Company-supported life insurance
• Accidental Death Benefit coverage
• Medical reimbursement program
• Renewal and residual income opportunities
• Leadership development resources
• Professional training and mentorship
• Union-supported professional representation, where applicable
• Modern virtual technology and business resources

Eligibility requirements and qualification periods may apply.

Recognition & Incentive Opportunities

Strong performance may also qualify representatives for:

• Company-sponsored incentive travel
• Leadership conferences
• Professional development events
• Performance contests
• Recognition programs
• Team experiences
• Awards
• Additional advancement opportunities

Who We’re Looking For

Successful candidates typically demonstrate:

• Genuine interest in helping individuals and families
• Excellent verbal and written communication
• Strong relationship-building skills
• Active listening and problem-solving abilities
• Professionalism and integrity
• Positive, service-focused attitude
• Self-motivation and personal accountability
• Goal-oriented mindset
• Strong organization and time management
• Dependable follow-through
• Comfort working independently from home
• Ability to collaborate within a virtual team
• Basic computer proficiency
• Coachability and willingness to learn
• Commitment to continuous personal and professional development

Experience That Transfers Well

Previous insurance experience is not required.

Experience in these areas may transfer particularly well:

Customer Service • Healthcare • Education • Hospitality • Retail • Financial Services • Banking • Sales • Client Relations • Administrative Support • Account Management • Call Centers • Recruiting • Military Service • Leadership

Recent graduates and motivated career changers are also encouraged to apply.

We value potential, professionalism, communication, work ethic, and coachability as much as previous industry experience.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a reliable computer or laptop with webcam and microphone
• Maintain reliable high-speed internet
• Maintain a quiet, professional home workspace
• Be comfortable communicating with clients through Zoom and phone
• Be willing to complete required training and professional development
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process

Qualified applicants will first complete a brief career overview covering:

• Position responsibilities
• Client opportunities
• Commission-based compensation
• Licensing requirements
• Training and mentorship
• Benefits and incentives
• Career and leadership development

Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.

All interviews are conducted virtually for convenience and accessibility.

Ready to Build Your Future While Helping Families Protect Theirs?

If you’re looking for a 100% remote career where you can help working families, build lasting relationships, develop professionally, and create long-term earning and advancement opportunities through your performance , we’d like to hear from you.

Help Families. Build Relationships. Work From Home. Grow Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.