Entry-Level Tech Support Advocate

montanainternet; Helena (MT); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Home internet provided

Training and career development

Job summary

Montana Internet in Helena seeks an entry-level Customer Support Advocate to join our team. You’ll provide frontline technical support, troubleshoot connectivity issues, and guide customers through solutions with patience and clarity.

This in-office role offers hands-on training and growth in networking and IT within a friendly, service-focused culture. The schedule starts with training and shifts toward a four-day week.

Qualifications

• Excellent communication and ability to explain technical concepts clearly.
• Strong problem-solving skills and attention to detail.
• Ability to learn new technologies quickly.
• Comfortable multitasking between systems while assisting customers.
• Positive, team-oriented mindset.
• Customer service experience preferred.
• Technical support experience is a plus.
• Interest in networking, IT, or telecommunications.

Responsibilities

• Provide frontline technical support via phone, chat, and email.
• Troubleshoot internet connectivity issues for fixed wireless and fiber customers.
• Assist with home and business networking, including Wi-Fi, routers, connected devices, and email.
• Walk customers through step-by-step troubleshooting in a clear, friendly, and patient manner.
• Create, document, and manage support tickets.
• Escalate advanced technical issues when necessary.
• Assist with basic billing questions and payment processing.
• Help customers understand available services and product offerings.
• Collaborate with our sales team and field technicians to resolve customer issues.
• Contribute to internal documentation and troubleshooting resources.
• Deliver a relationship-focused customer experience that exceeds expectations.

Skills

Communication

Problem solving

Learning

Multitasking

Teamwork

Customer service

Technical support

Networking interest

Job description

Montana Internet in Helena seeks an entry-level Customer Support Advocate to join our team. You’ll provide frontline technical support, troubleshoot connectivity issues, and guide customers through solutions with patience and clarity.

This in-office role offers hands-on training and growth in networking and IT within a friendly, service-focused culture. The schedule starts with training and shifts toward a four-day week.