IT Support Technician I-III — Onsite/Remote

Entre Technology Services; Billings (MT); On-site; USD 40,000 - 60,000; Full time

Job summary

Entre Technology Services in Billings, Montana is seeking a Technician I/II/III to deliver exceptional IT support. The candidate will install and troubleshoot systems, manage tasks, and excel in customer service. Strong communication and technical skills alongside a commitment to core values are crucial for success in this role.

Ideal applicants should have 1-5 years of relevant experience and a high school diploma. Familiarity with Microsoft technologies and networking is preferred.

Qualifications

• 1-5+ years experience in helpdesk or field support.
• Strong communication skills, both verbal and written.
• Ability to troubleshoot Windows operating systems.

Responsibilities

• Install, troubleshoot, and repair computer systems.
• Manage daily time entry and service tickets.
• Provide customer service and manage client expectations.

Skills

Helpdesk/field-onsite technical support experience

Microsoft technologies

Active Directory

Windows network administration

Networking protocols (DNS, DHCP, VPNs)

Security software

Education

High school diploma

Tools

Windows 10

Remote support tools

IT Help Desk Software

Job description

Entre Technology Services in Billings, Montana is seeking a Technician I/II/III to deliver exceptional IT support. The candidate will install and troubleshoot systems, manage tasks, and excel in customer service. Strong communication and technical skills alongside a commitment to core values are crucial for success in this role.

Ideal applicants should have 1-5 years of relevant experience and a high school diploma. Familiarity with Microsoft technologies and networking is preferred.