Customer Service Rep - Multiple Cities

Make Choteau Home; Town of Montana (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

Big Sky Cybersecurity is hiring a Customer Service Support Specialist to handle Initial Calls/Responses, Support Assignment and Escalation, and Level 1 technical requests. You will manage client tickets and keep customers informed about progress on their systems.

This role supports clients across Montana, with work expected from Billings, Great Falls, Helena, and Missoula. Strong communication and problem-solving are valued in a fast-paced MSSP environment.

Responsibilities

• Handle initial calls/responses and assign/escalate support
• Manage client tickets and keep customers informed about progress on their systems

Job description

*This position is available out of Billings, Great Falls, Helena, and Missoula, MT

Big Sky Cybersecurity is a process driven MSSP supporting healthcare, K12, and small to mid-sized organizations that depend on secure and reliable technology.

We are hiring a Customer Service Support Specialist to handle Initial Calls/Responses, Support Assignment and Escalation, Level 1 calls and technical requests, manage client tickets, and keep customers informed about the work being performed on their systems.