Entry-Level Tech Support Advocate

The Montana Internet Corporation; Helena (MT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

PTO & sick leave

Paid holidays + floating day

Home internet

Training & development

Job summary

Montana Internet is seeking an entry-level Customer Support Advocate to provide frontline technical assistance, troubleshoot connectivity issues for fixed wireless and fiber customers, and guide users through solutions with a friendly, patient approach.

You will handle inquiries via phone, chat, and email, document support tickets, escalate complex problems, and collaborate with sales and field technicians to ensure customers stay connected and satisfied.

Qualifications

• Excellent communication and ability to explain technical concepts simply.
• Strong problem-solving and attention to detail.
• Able to learn new technologies quickly.
• Able to multitask across systems while assisting customers.
• Team-oriented with customer focus.
• Customer service experience preferred.
• Technical support experience is a plus.
• Interest in networking, IT, or telecommunications valued.

Responsibilities

• Provide frontline technical support via phone, chat, and email.
• Troubleshoot internet connectivity issues for fixed wireless and fiber customers.
• Assist with home and business networking, including Wi-Fi, routers, and email.
• Walk customers through step-by-step troubleshooting in a clear, friendly manner.
• Create, document, and manage support tickets.
• Escalate advanced technical issues when necessary.
• Assist with basic billing questions and payment processing.
• Collaborate with sales team and field technicians to resolve issues.
• Contribute to internal documentation and troubleshooting resources.
• Deliver a relationship-focused customer experience that exceeds expectations.

Skills

Communication

Problem solving

Learn new tech

Multitasking

Team player

Customer service

Technical support

Networking interest

Job description

Montana Internet is seeking an entry-level Customer Support Advocate to provide frontline technical assistance, troubleshoot connectivity issues for fixed wireless and fiber customers, and guide users through solutions with a friendly, patient approach.

You will handle inquiries via phone, chat, and email, document support tickets, escalate complex problems, and collaborate with sales and field technicians to ensure customers stay connected and satisfied.