Entry-Level Systems Analyst, Underwriting Platforms (Hybrid)

LE003 Coaction Specialty Management Company, Inc.; Morristown (NJ); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Retirement

Job summary

Coaction is seeking a Junior Systems Analyst to support underwriting platforms, gaining hands-on exposure to Duck Creek and commercial P&C workflows. You will work with Business Analysts, Developers, QA, and stakeholders to learn production incident triage, releases, and regulatory compliance.

Based in Morristown, NJ on a hybrid schedule, you’ll be in the office at least 3 days a week and contribute to release validation, documentation, and knowledge sharing as part of a growing insurance

Qualifications

• Bachelor's degree in IT, business, CS, insurance, or related field.
• 0–2 years of professional experience; internships welcome.
• Interest in learning Commercial P&C and enterprise software platforms.
• Strong communication and problem-solving skills.

Responsibilities

• Develop foundational knowledge of Commercial Property & Casualty insurance, including Surplus & Specialty Lines, underwriting concepts, and business processes.
• Intake, analyze, categorize, and triage production incidents and service requests within Jira Service Management (JSM).
• Perform initial root-cause analysis and identify or validate workarounds where appropriate.
• Validate data corrections and data patches in lower environments prior to production implementation.
• Support validation of downstream integrations, regulatory reporting, and system compliance.
• Monitor regulatory circulars and assist with validation of template upgrades and compliance adoption activities.
• Create clear, actionable defect tickets with sufficient detail for development teams.
• Compile and maintain release notes summarizing delivered enhancements, fixes, and known issues.
• Respond to developer and Quality Engineering questions to clarify reported issues, expected system behavior, and business context.
• Collaborate with Regulatory Reporting, Underwriting, Operations, Product Management, Actuarial, Architects, Developers, Quality Engineers, and other stakeholders.
• Execute release validation and regression testing for production fixes, enhancements, platform upgrades, and compliance changes.
• Document findings, procedures, and knowledge articles to improve operational readiness and reduce key-person dependency.
• Leverage AI-enabled tools such as Microsoft Copilot to improve documentation quality, summarize findings, and increase efficiency while maintaining accuracy.

Skills

Analytical thinking

Communication skills

Jira

SQL

Microsoft Office

Education

Bachelor's degree in IT, Business, CS, Insurance, or related

Tools

Jira

SQL

Duck Creek

Job description

Coaction is seeking a Junior Systems Analyst to support underwriting platforms, gaining hands-on exposure to Duck Creek and commercial P&C workflows. You will work with Business Analysts, Developers, QA, and stakeholders to learn production incident triage, releases, and regulatory compliance.

Based in Morristown, NJ on a hybrid schedule, you’ll be in the office at least 3 days a week and contribute to release validation, documentation, and knowledge sharing as part of a growing insurance