Associate, Systems Operations

LE003 Coaction Specialty Management Company, Inc.; Morristown (NJ); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Retirement

Job summary

Coaction is seeking a Junior Systems Analyst to support underwriting platforms, gaining hands-on exposure to Duck Creek and commercial P&C workflows. You will work with Business Analysts, Developers, QA, and stakeholders to learn production incident triage, releases, and regulatory compliance.

Based in Morristown, NJ on a hybrid schedule, you’ll be in the office at least 3 days a week and contribute to release validation, documentation, and knowledge sharing as part of a growing insurance

Qualifications

• Bachelor's degree in IT, business, CS, insurance, or related field.
• 0–2 years of professional experience; internships welcome.
• Interest in learning Commercial P&C and enterprise software platforms.
• Strong communication and problem-solving skills.

Responsibilities

• Develop foundational knowledge of Commercial Property & Casualty insurance, including Surplus & Specialty Lines, underwriting concepts, and business processes.
• Intake, analyze, categorize, and triage production incidents and service requests within Jira Service Management (JSM).
• Perform initial root-cause analysis and identify or validate workarounds where appropriate.
• Validate data corrections and data patches in lower environments prior to production implementation.
• Support validation of downstream integrations, regulatory reporting, and system compliance.
• Monitor regulatory circulars and assist with validation of template upgrades and compliance adoption activities.
• Create clear, actionable defect tickets with sufficient detail for development teams.
• Compile and maintain release notes summarizing delivered enhancements, fixes, and known issues.
• Respond to developer and Quality Engineering questions to clarify reported issues, expected system behavior, and business context.
• Collaborate with Regulatory Reporting, Underwriting, Operations, Product Management, Actuarial, Architects, Developers, Quality Engineers, and other stakeholders.
• Execute release validation and regression testing for production fixes, enhancements, platform upgrades, and compliance changes.
• Document findings, procedures, and knowledge articles to improve operational readiness and reduce key-person dependency.
• Leverage AI-enabled tools such as Microsoft Copilot to improve documentation quality, summarize findings, and increase efficiency while maintaining accuracy.

Skills

Analytical thinking

Communication skills

Jira

SQL

Microsoft Office

Education

Bachelor's degree in IT, Business, CS, Insurance, or related

Tools

Jira

SQL

Duck Creek

Job description

About Coaction

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

At Coaction, we're a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Role Overview

The Junior Systems Analyst, Underwriting Systems supports the stability, quality, and continuous improvement of Coaction's underwriting platforms. This entry-level role is designed for recent graduates or candidates with limited professional experience who are eager to build expertise in Commercial Property & Casualty insurance, Surplus & Specialty Lines, Duck Creek Policy Administration, and software delivery. Working alongside Business Analysts, Developers, Quality Engineers, Architects, and business stakeholders, the analyst will learn to investigate production issues, validate system changes, support regulatory compliance, and contribute to successful software releases.

Responsibilities

• Develop foundational knowledge of Commercial Property & Casualty insurance, including Surplus & Specialty Lines, underwriting concepts, and business processes.
• Intake, analyze, categorize, and triage production incidents and service requests within Jira Service Management (JSM).
• Perform initial root-cause analysis and identify or validate business and technical workarounds where appropriate.
• Validate data corrections and data patches in lower environments prior to production implementation.
• Support validation of downstream integrations, regulatory reporting, and system compliance.
• Monitor regulatory circulars and assist with validation of Duck Creek template upgrades and compliance adoption activities.
• Create clear, actionable defect tickets with sufficient detail for development teams.
• Compile and maintain release notes summarizing delivered enhancements, fixes, and known issues.
• Respond to developer and Quality Engineering questions to clarify reported issues, expected system behavior, and business context.
• Collaborate with Regulatory Reporting, Underwriting, Operations, Product Management, Actuarial, Architects, Developers, Quality Engineers, and other stakeholders.
• Execute release validation and regression testing for production fixes, enhancements, platform upgrades, and compliance changes.
• Document findings, procedures, and knowledge articles to improve operational readiness and reduce key-person dependency.
• Leverage AI-enabled tools such as Microsoft Copilot to improve documentation quality, summarize findings, and increase efficiency while maintaining accuracy.
• This role must sit in our Morristown, NJ office on our hybrid schedule, being in office no less than 3 days a week

Qualifications

• Bachelor's degree in Information Technology, Business, Computer Science, Insurance, or a related discipline (or equivalent experience).
• 0–2 years of professional experience; internships or cooperative education are a plus.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Interest in learning Commercial P&C insurance and enterprise software platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and willingness to investigate complex issues.
• Experience with Microsoft Office; familiarity with Jira or SQL is a plus but not required.
• Eagerness to learn Agile delivery practices, production support processes and Duck Creek technologies.
• Strong customer-service mindset and ability to work collaboratively across technical and business teams.

Salary Range

Salary range specific to for this role : $55,000-$70,000 + discretionary incentive bonus + benefits depends on various factors including, without limitation, individual and organizational performance. The offered rate of compensation will be based on individual education, experience, and qualifications.

Benefits

• paid time off
• medical
• dental
• retirement

Equal Opportunity Employer

Coaction is an Equal Employment Opportunity employer. Coaction’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.

About Coaction Specialty Insurance Group

Coaction Specialty Insurance Group (Coaction) is a privately‑owned, specialty property and casualty (P&C) insurance company headquartered in Morristown, New Jersey, with additional offices in Glendale, California, and New York City. Founded in 2009 as ProSight, the company completed a go‑private transaction with investment management firm, TowerBrook Capital Partners (TowerBrook), and private‑equity firm, Further Global Capital Management (Further Global), in August of 2021. Today, Coaction is a full specialty underwriter across five major product verticals: property, casualty, entertainment, executive liability, and multi‑line. Through these verticals, Coaction provides a range of coverages to customers across the U.S. via both open brokerage and delegated underwriting authority platforms. Coaction’s authentic, collaborative, and results‑oriented culture is reflected in the focused approach the company takes to fulfilling the needs of each individual customer by combining product, analytics, and underwriting capabilities with strong industry knowledge and partnerships to develop real‑world solutions. Through data‑driven insights and collaboration with partners, the company coacts with customers and partners to rationally manage risk so businesses and communities can build a more ambitious, confident, and sustainable future.

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