Senior Business Analyst

Socket.dev; Morristown (NJ); Hybrid; USD 104,000 - 135,000; Full time

Job summary

Coaction, based in Morristown, NJ, is seeking a Senior Business Analyst, Underwriting Solutions to bridge business needs and technology across policy, claims, billing, and underwriting.

You will elicit, analyze, and translate requirements into scalable solutions, coordinate with product, underwriting, and delivery teams, and drive continuous improvements using AI tools such as Microsoft Copilot.

Qualifications

• 10+ years of experience as a Business Analyst in the insurance industry.
• Knowledge of insurance lifecycle: policy, claims, billing, underwriting.
• Familiarity with Jira and data analysis; agile delivery experience.
• Strong facilitation and stakeholder relationship skills.

Responsibilities

• Elicit, analyze, and document scope, processes, and requirements with stakeholders.
• Produce user stories and functional/non-functional requirements.
• Lead requirements gathering for policy, claims, billing, and underwriting.
• Analyze current insurance processes, identify inefficiencies, and suggest improvements.
• Collaborate with product managers, underwriters, and technical teams to define solutions.
• Work with development teams to ensure alignment with business requirements.
• Collaborate with QA teams to validate test cases and support UAT.
• Ensure traceability of requirements and user stories throughout the lifecycle.
• Apply BA best practices and drive value.
• Build relationships with senior stakeholders and drive change.
• Leverage AI tools like Microsoft Copilot to enhance the requirements lifecycle.

Skills

Jira

Data analysis

Requirements elicitation

Stakeholder management

Agile methodologies

Education

Bachelor’s degree in business, IT, or related field

Insurance certifications or designations (e.g., CPCU, AINS)

Tools

Duck Creek

Job description

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Senior Business Analyst, Underwriting Solutions

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Work Arrangement

Hybrid - Morristown, NJ

Department

Information Technology

Role Overview

The Senior Business Analyst, Underwriting Solutions leads business analysis efforts to support the design, delivery, and optimization of underwriting technology solutions across multiple lines of business. Acting as a key bridge between business and technology, this role partners with underwriting, product, and delivery teams to elicit, analyze, and translate requirements into scalable system solutions, while supporting end-to-end delivery including design, development, testing, and production support. The role also drives process improvements, ensures high-quality and traceable deliverables, and leverages modern tools, including AI solutions such as Microsoft Copilot, to accelerate requirement development and enhance delivery efficiency.

Responsibilities

• Accurately and efficiently elicit, challenge, and document scope, processes, and requirements while bringing change sponsors and stakeholders along the change journey.
• Produce high-quality deliverables, including user stories and functional and non-functional requirements.
• Lead requirements gathering for insurance-related projects, such as policy, claims, billing, and underwriting.
• Analyze current insurance business processes, identify inefficiencies, and suggest improvements to optimize workflows.
• Collaborate closely with stakeholders, including product managers, underwriters, and technical teams, to clarify objectives and define solutions.
• Work closely with development teams to ensure solutions align with business requirements.
• Collaborate with QA teams to validate test cases and lead and participate in User Acceptance Testing (UAT).
• Ensure traceability of requirements and user stories throughout the entire change lifecycle.
• Apply business analysis best practices and provide insights that challenge the business to adopt the right solutions.
• Build relationships and trust with senior stakeholders, understanding their goals and desired outcomes.
• Implement continuous improvements to evolve how we approach Business Analysis and Design.
• Leverage AI-powered tools such as Microsoft Copilot to streamline and enhance the requirements lifecycle, including drafting documentation, summarizing stakeholder inputs, performing impact analysis, and ensuring high-quality, consistent BA deliverables

Qualifications

• Bachelor’s degree in business, IT, or a related field; insurance certifications or designations (e.g., CPCU, AINS) are a plus.
• 10+ years of experience operating as a Business Analyst, with experience in the insurance industry (commercial specialty lines preferred).
• Knowledge of insurance principles, including policy lifecycle, claims processing, billing, and underwriting.
• Proven ability to elicit requirements and deliver high-quality business analysis deliverables.
• Familiarity with insurance software solutions, with Duck Creek preferred.
• Strong facilitation skills for reaching consensus on scope, design, and implementation decisions.
• Knowledge of Jira and data analysis.
• Proficiency with business analysis tools, techniques, and methodologies in various delivery frameworks, including Agile.
• Strong relationship-building skills across diverse teams and stakeholders.
• Outstanding verbal and written communication skills, with the ability to explain complex insurance concepts to non-technical audiences.
• Demonstrated ability to influence scope and design, ensuring alignment with strategic objectives.
• Passion for driving change and delivering value.

This is not a fully remote position. Applicants must sit in our Morristown, NJ office on our hybrid work schedule.

Salary range specific to for this role : $104,000-$135,000 + discretionary incentive bonus + benefits depends on various factors including, without limitation, individual and organizational performance. The offered rate of compensation will be based on individual education, experience, and qualifications. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Equal Opportunity Employer

Coaction is an Equal Employment Opportunity employer. Coaction’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.