Entry-Level Service Desk Analyst: Windows, AD & O365

TEKsystems; Evansville (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

This is a Contract position based out of Evansville, IN, with TEKsystems. The role focuses on quick password reset responses to reduce MTTR and improve first call resolution.

You will provide first-level support across phone, email, and chat and work within ServiceNow for end-user issues including O365 migrations, access requests, Microsoft issues, and SAP problems. Ideal candidates have O365 and Active Directory exposure; entry-level applicants are welcome to apply within a global, dynamic

Qualifications

• This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume.
• They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment.
• Experience with O365 and Active Directory would be ideal.

Responsibilities

• This person will be largely focused on resolving password reset tickets for the first several months.
• First level phone support for all end user issues over phone, email, and chat.
• Use the ServiceNow ticketing system and assist with O365 migration-related tickets.
• Handle requests for access, Microsoft issues, break/fix and SAP issues.

Skills

Help desk

Support

Help desk support

Troubleshooting

Service desk

Customer service

Windows 10

Active directory

Phone support

ServiceNow

Windows 11

Job description

This is a Contract position based out of Evansville, IN, with TEKsystems. The role focuses on quick password reset responses to reduce MTTR and improve first call resolution.

You will provide first-level support across phone, email, and chat and work within ServiceNow for end-user issues including O365 migrations, access requests, Microsoft issues, and SAP problems. Ideal candidates have O365 and Active Directory exposure; entry-level applicants are welcome to apply within a global, dynamic