Technical Support Analyst: O365/AD Expert | ServiceNow

CDW; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

CDW in Chicago, IL is seeking a Technical Support Analyst (Level 2) to handle escalated end-user issues within a multi-location environment. You'll work closely with the Help Desk to resolve challenging incidents and requests.

This role requires strong O365 and Active Directory skills, plus experience with VPNs and device management tools. The position is on-site with CDW and includes a comprehensive benefits package.

Qualifications

• 3 years of Technical Support / Help Desk / Desktop Support experience.
• 2+ years of O365 Support with advanced knowledge and basic administration experience.
• Active Directory experience including complex user set-up.

Responsibilities

• Provide Level 2 end-user support and resolve escalated incidents from the Help Desk.
• Diagnose, troubleshoot, and resolve complex technical issues across multiple locations.

Skills

Technical Support

O365 Support

Active Directory

Tools

ServiceNow

Intune

Palo Alto GlobalProtect

Job description

CDW in Chicago, IL is seeking a Technical Support Analyst (Level 2) to handle escalated end-user issues within a multi-location environment. You'll work closely with the Help Desk to resolve challenging incidents and requests.

This role requires strong O365 and Active Directory skills, plus experience with VPNs and device management tools. The position is on-site with CDW and includes a comprehensive benefits package.