Service Desk Analyst

TEKsystems; Evansville (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

This is a Contract position based out of Evansville, IN, with TEKsystems. The role focuses on quick password reset responses to reduce MTTR and improve first call resolution.

You will provide first-level support across phone, email, and chat and work within ServiceNow for end-user issues including O365 migrations, access requests, Microsoft issues, and SAP problems. Ideal candidates have O365 and Active Directory exposure; entry-level applicants are welcome to apply within a global, dynamic

Qualifications

• This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume.
• They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment.
• Experience with O365 and Active Directory would be ideal.

Responsibilities

• This person will be largely focused on resolving password reset tickets for the first several months.
• First level phone support for all end user issues over phone, email, and chat.
• Use the ServiceNow ticketing system and assist with O365 migration-related tickets.
• Handle requests for access, Microsoft issues, break/fix and SAP issues.

Skills

Help desk

Support

Help desk support

Troubleshooting

Service desk

Customer service

Windows 10

Active directory

Phone support

ServiceNow

Windows 11

Job description

Description

This person will be largely focused on resolving password reset tickets for the first several months. This will allow them to get up and running quickly, and help drive down mean time to resolve and first call resolution by providing a quick response on the password reset tickets.

This role will be first level phone support for all end user issues over phone, email, and chat. They are using the ServiceNow ticketing system. There is also an increase in tickets that are currently aligned to the O365 migration. Other common issues are requests for access, Microsoft issues, break/fix, SAP issues.

0365

Active Directory

This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal.

Skills

Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Phone support, Servicenow, Windows 11

Top Skills Details

Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Active directory,Phone support,Servicenow,Windows 11

Additional Skills & Qualifications

customer service acumen

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Evansville, IN.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Evansville, IN.

Application Deadline

This position is anticipated to close on Nov 4, 2026.

Workplace Type

This is a fully onsite position in Evansville,IN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.