Service Desk Analyst - Windows/Apple & AD (Contract-to-Hire)

TeamSoft, Inc.; Brownsville (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

TeamSoft, Inc. is seeking a Junior-Mid Level Service Desk Analyst in Brownsville, WI. This contract-to-hire role supports in-person, phone, and remote assistance for Windows and Apple environments, AD, and M365, handling tickets and user issues across devices.

You will troubleshoot hardware, software, and connectivity, manage mobile devices and MDM, and ensure high customer satisfaction while coordinating with IT teams for escalations and resolutions.

Qualifications

• Associate's degree, 1–4 years of relevant experience, or equivalent combination of education and experience.
• Competent with Windows Operating Systems and Apple technologies.
• Experience with Active Directory.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Ability to explain technical issues and solutions to non-technical users in a professional manner.

Responsibilities

• Provide technical assistance and support in person, by phone, and remotely for computer hardware, software, systems, and user-access issues.
• Troubleshoot Windows, Apple, Microsoft 365, hardware, and connectivity issues.
• Support Active Directory, including user accounts, password resets, account unlocks, and access issues.
• Support PCs, laptops, printers, peripherals, smartphones, and tablets.
• Manage and support mobile devices, including activation, user/account changes, deployment, upgrades, applications, and MDM.
• Document and track incidents and service requests through the IT ticketing system.
• Follow up with users to ensure issues are resolved and provide a positive customer experience.
• Escalate more complex issues to appropriate IT teams while maintaining communication and ownership of the issue.

Skills

Windows OS

Apple macOS

Active Directory

Troubleshooting

Customer service

Education

Associate's degree or equivalent

Tools

IT ticketing systems

Microsoft 365

MDM

Job description

TeamSoft, Inc. is seeking a Junior-Mid Level Service Desk Analyst in Brownsville, WI. This contract-to-hire role supports in-person, phone, and remote assistance for Windows and Apple environments, AD, and M365, handling tickets and user issues across devices.

You will troubleshoot hardware, software, and connectivity, manage mobile devices and MDM, and ensure high customer satisfaction while coordinating with IT teams for escalations and resolutions.