IT Help Desk Analyst: AD & Microsoft 365 Support (Onsite Memphis)

TEKsystems; Tennessee; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Plan

Life Insurance

Disability Insurance

Health Savings Account

Transportation Benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems’ client in Memphis, TN seeks a Help Desk Analyst to provide Tier 1/2 support for Microsoft 365, Active Directory, and desktop technology in a fast-paced IT environment.

The role primarily involves resolving issues remotely, maintaining excellent customer service, and using Bomgar/TeamViewer/Remote Desktop to diagnose problems. Onsite contract position with competitive hourly pay and benefits, close to Aug 9, 2026.

Qualifications

• Experience administering Active Directory.
• Experience providing remote support using Bomgar, TeamViewer, Remote Desktop.
• Experience diagnosing, troubleshooting, and resolving Microsoft 365 issues (Outlook, Teams, OneDrive, Office apps).
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide Tier 1 and 2 technical support via phone, email, chat, and remote sessions.
• Create, modify, and manage Active Directory user accounts.
• Perform password resets, account unlocks, group membership updates, and basic Group Policy support.
• Troubleshoot and resolve Microsoft 365 issues (Outlook, Teams, OneDrive, Office apps).
• Use Bomgar, TeamViewer, or similar tools to diagnose and resolve end-user issues.
• Document incidents, steps, and resolutions in the ticketing system.
• Escalate complex issues to appropriate support teams.
• Communicate technical solutions clearly to non-technical users.
• Follow SLAs and established support procedures.
• Contribute to knowledge base documentation and process improvements.

Skills

Active Directory administration

Remote support

Customer service

Verbal and written communication

Microsoft 365 troubleshooting

Tools

Bomgar

TeamViewer

Remote Desktop

Job description

TEKsystems’ client in Memphis, TN seeks a Help Desk Analyst to provide Tier 1/2 support for Microsoft 365, Active Directory, and desktop technology in a fast-paced IT environment.

The role primarily involves resolving issues remotely, maintaining excellent customer service, and using Bomgar/TeamViewer/Remote Desktop to diagnose problems. Onsite contract position with competitive hourly pay and benefits, close to Aug 9, 2026.