Entry-Level Restaurant IT Support Tech (Travel)

McDonald's; Bedford (IN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid sick leave/ PTO

Health insurance benefits

Tuition reimbursement/educational aid

Training and advancement opportunities

Employee discounts and free meals

Job summary

McDonald’s in Southern Indiana is seeking an entry-level IT support assistant to help install, troubleshoot, and maintain technology across restaurant locations. No prior IT experience required; on-the-job training is provided, with duties spanning POS hardware, network basics, and documentation.

Travel between sites is expected; training will prepare you for hands-on equipment tasks and restaurant staff support.

Qualifications

• No prior IT experience required.
• Willingness to learn and attention to detail.
• Dependability, clear communication and ability to follow instructions.

Responsibilities

• Restaurant Technology Support: Troubleshoot POS registers, KVS, printers, scanners, PEDs, controllers and peripherals.
• Respond to tech issues in drive-thru, front counter, kitchen, customer areas, and managers’ offices.
• Identify equipment problems and escalate when advanced support is needed.
• Installation & Equipment Replacement: Install, label, test and replace computers, pre-imaged registers, controllers, payment devices, printers and cables.
• Verify proper operation after repair or replacement and keep work areas organized.
• Basic Network & Preventive Maintenance: Learn basic connectivity troubleshooting, cable management, and equipment identification.
• Perform routine equipment checks and use approved cleaning supplies; identify damaged equipment.
• Franchise-Wide Service & Communication: Travel to restaurants for troubleshooting, repairs, installations, and upgrades.
• Collaborate with managers, technical teammates, service desk, and vendors to resolve issues with minimal disruption.
• Record service activity, repairs and recurring problems using approved ticketing tools.
• On-the-Job Training: Learn computer and POS hardware fundamentals and troubleshooting.
• Participate in supervised installations and repairs; take on independent tasks as skills grow.
• Complete learning activities and review technical guidance and team communications.

Skills

Willingness to learn

Dependability

Attention to detail

Clear communication

Customer-service mindset

Job description

McDonald’s in Southern Indiana is seeking an entry-level IT support assistant to help install, troubleshoot, and maintain technology across restaurant locations. No prior IT experience required; on-the-job training is provided, with duties spanning POS hardware, network basics, and documentation.

Travel between sites is expected; training will prepare you for hands-on equipment tasks and restaurant staff support.