Entry-Level Records Support Specialist (In-Office)

Knox Services; San Diego (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401K plan

Paid holidays

PTO

Dental & Vision coverage

Job summary

Knox Attorney Service in San Diego is hiring an Entry Level Customer Service Representative to support the records retrieval department. You'll assist with collecting medical records, radiology films, and legal documents for use in cases.

Hours are Monday through Friday, 8 AM to 5 PM. The role includes daily client updates by phone, email, and memo, plus in-office service documents and standard office duties.

Qualifications

• High School diploma or GED, some college is preferred.
• Office experience is desired.
• Experienced in good customer service and professional phone knowledge and etiquette.
• Strong multitasking and prioritization under pressure.
• Understanding of computers and Microsoft Office Products (Word and Outlook).
• Tracks client orders in the company database for reporting and trend analysis.
• Data entry skills/typing 30-60 WPM.

Responsibilities

• Provide daily status/updates to clients via phone, emails, memos, and e-faxes.
• Monitor facilities and follow up for records production with daily calls and notices.
• Prepare and send out new serve documents daily for service.
• Consult with clients and staff to issue/reissue new requests.
• Match, review, and process records and documents per subpoenas and authorizations.
• Issue payments and provide information/documents to custodians.
• Close and notify orders that are canceled, reissued or objected.
• Input status/codes in our proprietary software to keep orders current.
• Work assigned by coverage areas rather than specific clients.
• Perform other duties as assigned by Management.

Skills

Customer service

Phone etiquette

Microsoft Office

Education

High School diploma or GED

Some college

Tools

Microsoft Word

Outlook

Job description

Knox Attorney Service in San Diego is hiring an Entry Level Customer Service Representative to support the records retrieval department. You'll assist with collecting medical records, radiology films, and legal documents for use in cases.

Hours are Monday through Friday, 8 AM to 5 PM. The role includes daily client updates by phone, email, and memo, plus in-office service documents and standard office duties.