Client Service Representative - Entry Level

Knox Services; San Diego (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401K plan

Paid holidays

PTO

Dental & Vision coverage

Job summary

Knox Attorney Service in San Diego is hiring an Entry Level Customer Service Representative to support the records retrieval department. You'll assist with collecting medical records, radiology films, and legal documents for use in cases.

Hours are Monday through Friday, 8 AM to 5 PM. The role includes daily client updates by phone, email, and memo, plus in-office service documents and standard office duties.

Qualifications

• High School diploma or GED, some college is preferred.
• Office experience is desired.
• Experienced in good customer service and professional phone knowledge and etiquette.
• Strong multitasking and prioritization under pressure.
• Understanding of computers and Microsoft Office Products (Word and Outlook).
• Tracks client orders in the company database for reporting and trend analysis.
• Data entry skills/typing 30-60 WPM.

Responsibilities

• Provide daily status/updates to clients via phone, emails, memos, and e-faxes.
• Monitor facilities and follow up for records production with daily calls and notices.
• Prepare and send out new serve documents daily for service.
• Consult with clients and staff to issue/reissue new requests.
• Match, review, and process records and documents per subpoenas and authorizations.
• Issue payments and provide information/documents to custodians.
• Close and notify orders that are canceled, reissued or objected.
• Input status/codes in our proprietary software to keep orders current.
• Work assigned by coverage areas rather than specific clients.
• Perform other duties as assigned by Management.

Skills

Customer service

Phone etiquette

Microsoft Office

Education

High School diploma or GED

Some college

Tools

Microsoft Word

Outlook

Job description

Company Description

Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.

Company Description

Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.

The outstanding service we provide starts with our people. We make an extra effort to train and develop our staff of document professionals on the art of customer service. The tenure and professionalism of our staff is unparalleled in the document and legal services industry. We spend much effort training our people to develop our “home grown” leaders of the future. We believe investing our time and money to ensure that our people are knowledgeable and understand importance of our customers’ businesses.

• This position is not remote*****

Job Description

The Entry Level Customer Service Representative will support the records retrieval department in the collection of medical records, radiology film, insurance documents, medical billing, and employment records for legal purposes. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits, including health, dental, vision, FSA, PTO, paid holidays, and a 401K plan.

• Provide daily status/updates to various clients via phone, emails, memos, and e-faxes


• Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters


• Prepare and send out new serve documents daily for service


• Consult with clients and staff to issue/reissue new requests


• Match, review, and process records and documents based on requested parameters of subpoenas and authorizations


• Issue payments, obtain and provide additional information/documents to custodians so they can process requests


• Close and notify all parties of orders that are being canceled, reissued, or received objections


• Input status/codes in our proprietary software to ensure information for each order is up to date


• Not assigned to specific clients, work assigned based on areas of coverage


• Perform other job duties as assigned by Management

Qualifications

Qualifications

Education:

• High School diploma or GED, some college is preferred


• Office experience is desired


• Experienced in good customer service and professional phone knowledge and etiquette


• Strong ability to multitask and prioritize work effectively, while remaining calm under pressure.


• Understanding of computers and Microsoft Office Products (Word and Outlook)


• Ensures tracking of client orders in company database to build contact history, identify trends, facilitate relationship building and provide management and client reporting


• Data Entry skills/typing 30-60 WPM

Shift Availability

• Scheduled hours for this position is Monday - Friday 8:00 am-5:00 pm (IN OFFICE)

Additional Information

All your information will be kept confidential according to EEO guidelines.

• This position starts at $19-$21 per/hour depending on experience