Process Server/Legal courier/Photocopier

Knox Services; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Paid holidays

401K

Job summary

Knox Attorney Service seeks a Field Agent to drive a company vehicle, retrieve and duplicate records for subpoenas or authorizations, and ensure proper legal procedure.

Responsibilities include on-site scanning, client record delivery, and assisting new hires. Valid CA driver license with clean record required; HS diploma or equivalent preferred. Field role with full benefits and standard hours.

Qualifications

• Must possess a valid California Driver License and maintain a clean driving record.
• Experience in legal/documents field preferred but not mandatory.
• High School diploma or equivalent required.

Responsibilities

• Drive company vehicle and retrieve/duplicate records as requested by clients.
• Effect service upon Custodians of Records in compliance with California CCP.
• Transport scanning equipment to COR locations and scan on-site.
• Complete work orders and billing documentation.
• Deliver records to clients as needed.
• Scan/duplicate mailed-in and client records for production.
• Maintain daily logs and general maintenance of Knox vehicle.
• Assist training of new hires in document retrieval processes.

Skills

Driver's license

Safe driving

Time management

Customer service

Education

High School diploma or equivalent

Tools

Scanner equipment

Copy machines

Job description

Company Description

Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.

The outstanding service we provide starts with our people. We make an extra effort to train and develop our staff of document professionals on the art of customer service. The tenure and professionalism of our staff is unparalleled in the document and legal services industry. We spend much effort training our people to develop our “home grown” leaders of the future. We believe investing our time and money to ensure that our people are knowledgeable and understand importance of our customers’ businesses.

Job Description

The Field Agent is responsible for driving a company vehicle, working on in field retrieval and duplication of records requested by clients pursuant to subpoenas or medical authorizations from our clients.

Effectuate service upon Custodians of Records (COR) in compliance with California Code of Civil Procedure with required documents authorizing the release of records by subpoena or patient authorization to be directed by management.

Transport scanning equipment to COR location at appointed time and scan records on-site. Complete required paperwork including proofs of service, declarations, etc., to ensure that the proper legal procedure is followed in the retrieval of records.

Complete and submit completed work orders for follow-up and billing.

Deliver records to clients as needed.

Scan/duplicate mailed-in and picked up records for Opposing Counsel sets.

Responsible for daily logging and general maintenance of assigned Knox vehicle.

Assist with procedural questions with in-house personnel, clients and client service reps.

Assist in training and guiding of new hires involved in documents retrieval.

Starting salary is $18-$20/hr depending on experience

Hours are Monday through Friday from 8AM - 5PM. Full benefits, including health, dental, vision, PTO, paid holidays and 401K.

Qualifications

Possess a valid California Driver License and clean driving record.

Operate a motor vehicle, enter and exit the vehicle repeatedly at various specified locations, load/unload portable duplication and scanning equipment.

Experience:

Job related and legal field experience is preferred but not mandatory

Education

High School diploma or equivalent is desired

Additional Information

Skills, Knowledge and Abilities:

• Technical skills are needed to perform the duties associated with this position and skills may require updating to maintain competency as position evolves. Specific skills required for this position include: complying with the Code of Safe Practices; operating computer and copying devices; and safe operation of motor vehicle.
• Knowledge is required to understand written working procedures, write routine documents, speak clearly and understand and follow specific written and oral instructions. Specific training and knowledge is required to successfully perform in this position includes: knowledge of the California Code of Civil Procedures and HIPAA in relation to Subpoenas and Medical Authorizations; correct use of standard and portable copy machines, email technology; and understand safe practices.
• Ability needed to maintain confidentiality of medical and legal information; prioritize tasks and keep timely schedule; read, write and understand English language; and use computer, mobile scanning machines, and other basic office equipment. Ability to address simple mechanical and equipment issues with basic office and scanning machines is minimal. Ability required using independent judgment to interpret data. Specific ability to successfully perform in this position include: effectively managing time and workload to meet deadlines; working in a fast-paced and active environment; maintaining high standard of customer service; and, identifying and communicating subpoena validity related issues.

Responsibility:

Responsibilities include working with others under general supervision while complying with standard operating procedures; operating under strict legal and procedural guidelines; and assisting in all aspects of prompt document retrieval and production. Responsibilities ultimately require producing an accurate product; complying with relevant legal procedures; and providing outstanding customer service.

Working Environment

The working environment is primarily field based. Within the scope of performing the usual and ordinary job functions, the following physical demands are required: significant fine finger dexterity and some kneeling, crouching, lifting, carrying, pushing and/or pulling. Generally the job requires 60% sitting and/or driving, 20% walking, and 20% standing.

This job pays $19-$20 an hour