Entry-Level Medical Records Appointment Coordinator

Knox Attorney Services; Santa Ana (CA); Presencial; USD 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental

Vision

Life/AD&D

FSA

PTO

Paid holidays

401K

Resumo da oferta

Knox Attorney Services is seeking a Stop Setter Representative to join a fast-paced office environment. This entry-level role focuses on scheduling appointments with medical facilities and other custodians to copy or pick up records, while ensuring subpoenaed materials are obtained timely.

You will coordinate dates, verify record availability, and document details in the company system, maintaining professional, HIPAA-compliant communications and meeting daily targets.

Qualificações

• High school diploma or equivalent.
• Experience in customer service, call center, scheduling, medical office, or legal support preferred.
• Strong telephone communication skills.
• Excellent organizational and time management abilities.
• Ability to multitask and prioritize work effectively.
• Strong attention to detail.
• Basic computer skills and ability to learn company software.

Responsabilidades

• Contact medical facilities, hospitals, imaging centers, employers, billing facilities and other custodians to schedule appointments.
• Confirm that all requested records will be available for copying or pick-up and WHEN, including medical, billing, radiology, electronic records.
• Obtain a completed Declaration with all subpoenaed records and confirm correct date range.
• Document appointment dates, times, contacts, and special instructions in the company system.
• Identify missing information or issues that may delay copying records and notify the CSR immediately.
• Communicate professionally and courteously with medical offices and custodians.
• Maintain HIPAA confidentiality and meet daily call/appointment-setting goals.
• Perform other related duties as assigned by management.

Conhecimentos

Telephone skills

Time management

Multitasking

Attention to detail

Teamwork

Formação académica

High school diploma

Ferramentas

Microsoft Office/Outlook

Descrição da oferta de emprego

Knox Attorney Services is seeking a Stop Setter Representative to join a fast-paced office environment. This entry-level role focuses on scheduling appointments with medical facilities and other custodians to copy or pick up records, while ensuring subpoenaed materials are obtained timely.

You will coordinate dates, verify record availability, and document details in the company system, maintaining professional, HIPAA-compliant communications and meeting daily targets.