Entry-Level Program Supervisor: Support Services

Chimes International LTD; Newark (DE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision Insurance

Tuition Reimbursement

Flexible Spending Accounts

Job summary

Chimes International LTD in Newark, DE, is hiring an entry-level supervisor to lead a team supporting individuals with intellectual and behavioral challenges. You will provide supervision, coaching, and performance feedback, ensuring active treatment and compliance with program standards.

This role emphasizes staff development, incident documentation, crisis intervention, and collaboration with the program manager to optimize staffing and service quality.

Qualifications

• Two years of supervisory experience.
• Experience working with persons with intellectual disabilities is a plus.
• Must be able to work a flexible schedule.

Responsibilities

• Provides supervision, training, coaching, discipline and performance evaluation to an assigned group of staff and persons served.
• Verifies the staff attendance and ensures staff is providing active treatment for all people assigned.
• Ensures there is adequate staff in attendance at the program and obtains temporary staff or alternate staffing options when needed
• Assesses the need for adaptive equipment to enhance people’s productivity/activity level and makes appropriate referrals and suggestions to the appropriate manager.
• Confirms that adequate materials are in place at the start of each shift and throughout the program time
• Documents incidents as needed
• Uses crisis intervention skills in emergency situations when needed
• Responsible for staff development including program orientation, completion of training, and ongoing learning of direct support staff.
• Works with manager and implements strategies to reduce turnover
• Conducts visits and/or inspections of assigned areas to ensure all contractual specifications are being met
• Familiar with all DOL regulations as relating to persons served and ensures they are all being met
• Serves as a positive role model for other employees in the program

Skills

Supervisory skills

Coaching

Crisis intervention

Staff development

Documenting incidents

Attention to detail

Education

Associate degree

Bachelor’s degree preferred

Job description

Chimes International LTD in Newark, DE, is hiring an entry-level supervisor to lead a team supporting individuals with intellectual and behavioral challenges. You will provide supervision, coaching, and performance feedback, ensuring active treatment and compliance with program standards.

This role emphasizes staff development, incident documentation, crisis intervention, and collaboration with the program manager to optimize staffing and service quality.