Senior Residential Operations Manager

Chimes; Newark (DE); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement options

Flexible Spending Accounts (Health, De

Dependent, and Transportation)

Life Insurance

Disability Insurance

Paid Time Off

403(b) with Employer Match

Employee Recognition Programs

Employee Referral Bonus opportunities

Discounts through Tickets at Work

And More!

Job summary

Chimes in Newark, Delaware seeks an experienced supervisor to oversee daily operations across assigned homes for individuals with intellectual disabilities. You will serve as the main contact for care teams, ensuring regulatory compliance and accurate CPS records, while guiding on-site staff and maintaining safety protocols.

Key responsibilities include IP coordination, budgeting, HR processes, and on-call coverage.

Qualifications

• Bachelor's degree in education, human services, psychology, social sciences, or related field strongly preferred.
• 2 years managing multiple residential sites; 2 years supervisory experience; 2 years working with individuals with intellectual disabilities.

Responsibilities

• Oversee day-to-day operations of assigned homes, ensuring compliance with Agency and regulatory standards through regular site visits and audits.
• Coordinate and develop Individual Plans (IPs), serving as the main point of contact for individuals served and their care teams.
• Maintain accurate records in the Client Profile System (CPS) and ensure timely documentation.
• Review timesheets, monitor budgets, and manage Individual Maintenance Allowances.
• Ensure health and safety compliance, including timely incident reporting and emergency response.
• Supervise House Managers and indirectly oversee direct support staff, including scheduling, training, and performance evaluations.
• Participate in hiring, admissions/transfers, and staff meetings.
• Ensure fundamental rights compliance (HRASC) and support corrective action plans as needed.
• Assume on-call responsibilities and other duties as assigned

Skills

Supervisory experience

Residential site management

Regulatory compliance

Staff scheduling

Documentation

Incident reporting

Education

Bachelor's degree in education/human services/psychology/social sciences

Tools

CPS (Client Profile System)

Job description

Chimes in Newark, Delaware seeks an experienced supervisor to oversee daily operations across assigned homes for individuals with intellectual disabilities. You will serve as the main contact for care teams, ensuring regulatory compliance and accurate CPS records, while guiding on-site staff and maintaining safety protocols.

Key responsibilities include IP coordination, budgeting, HR processes, and on-call coverage.