Program Supervisor

Chimes; Newark (DE); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement options

Flexible Spending Accounts (Health, De

Dependent, and Transportation)

Life Insurance

Disability Insurance

Paid Time Off

403(b) with Employer Match

Employee Recognition Programs

Employee Referral Bonus opportunities

Discounts through Tickets at Work

Discounts on Verizon mobile service

Job summary

Chimes is seeking an entry-level supervisor to oversee staff and individuals served, providing training, coaching and performance evaluations. The role supports ensuring active treatment, proper staffing, and compliance with regulations while fostering a positive work environment.

The position emphasizes staff development, crisis intervention, and collaboration with management to reduce turnover, with responsibilities across shift supervision and program quality assurance.

Qualifications

• Associate degree required; bachelor's preferred.
• Two years of supervisory experience.
• Experience with persons with intellectual disabilities is a plus.
• Ability to work flexible schedule.
• Valid driving record according to agency policy.

Responsibilities

• Provide supervision, training, coaching, discipline and performance evaluation to staff and persons served.
• Verifies staff attendance and ensures active treatment for all people assigned.
• Ensures adequate staffing and arranges temporary staff as needed.
• Assesses need for adaptive equipment and makes appropriate referrals.
• Ensures materials are in place at start and during shifts.
• Documents incidents as needed.
• Uses crisis intervention skills in emergencies.
• Responsible for staff development including orientation and ongoing learning.
• Works with manager to reduce turnover.
• Conducts visits/inspections to ensure contractual specifications are met.
• Familiar with all DOL regulations as relating to persons served and ensures compliance.
• Serves as a positive role model for other employees.

Skills

Supervisory experience

Education

Associate degree

Bachelor's degree preferred

Job description

Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services— educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

This is an entry level position.

PRIMARY JOB FUNCTION(S):

• Provides supervision, training, coaching, discipline and performance evaluation to an assigned group of staff and persons served. Provides feedback and discipline, along with the program manager, when appropriate.
• Verifies the staff attendance and ensures staff is providing active treatment for all people assigned.
• Ensures there is adequate staff in attendance at the program and obtains temporary staff or alternate staffing options when needed
• Assesses the need for adaptive equipment to enhance people’s productivity/activity level and makes appropriate referrals and suggestions to the appropriate manager.
• Confirms that adequate materials are in place at the start of each shift and throughout the program time
• Documents incidents as needed
• Uses crisis intervention skills in emergency situations when needed
• Responsible for staff development including program orientation, completion of training, and ongoing learning of direct support staff.
• Works with manager and implements strategies to reduce turnover
• Conducts visits and/or inspections of assigned areas to ensure all contractual specifications are being met
• Familiar with all DOL regulations as relating to persons served and ensures they are all being met
• Serves as a positive role model for other employees in the program

REQUIREMENTS:

EDUCATION:

Associate Degree is required; Bachelor’s degree in a related area is preferred

EXPERIENCE:

Two years of supervisory experience. Experience working with persons with intellectual disabilities is a plus. Must be able to work a flexible schedule. Must have a care and an acceptable driving record as determined by criteria established by the agency’s insurance carrier and policy.

NOTE: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• Discounts on Verizon mobile service
• And More!

#cdv302

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.