Entry-Level Patient Access Specialist

Baylor Scott & White Health; Waxahachie (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Paid time off

Job summary

Baylor Scott & White Health in Waxahachie, TX seeks an Access Services Representative 1 to gather demographics and insurance information, register patients, and verify eligibility. This role supports revenue cycle activities and improves the patient experience.

The ideal candidate will demonstrate strong listening, empathy, and customer service skills, with the ability to navigate multiple locations and departments while maintaining accuracy and compliance.

Qualifications

• Good listening and communication skills.
• Strong customer service orientation.
• Ability to manage multiple priorities.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Registers patients at multiple locations and works in different department areas.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services.
• Calculates and collects patient dues according to financial policies.
• May be responsible for cashiering duties following established policies and procedures.
• Assists patients to nursing units by providing directions and mobility assistance where applicable.
• Escalates potential service issues to management when necessary.

Skills

Communication skills

Empathy

Customer service

Multitasking

Data entry

Typing

Microsoft Office

Education

HS Diploma/GED

Job description

Baylor Scott & White Health in Waxahachie, TX seeks an Access Services Representative 1 to gather demographics and insurance information, register patients, and verify eligibility. This role supports revenue cycle activities and improves the patient experience.

The ideal candidate will demonstrate strong listening, empathy, and customer service skills, with the ability to navigate multiple locations and departments while maintaining accuracy and compliance.