Entry-Level Ops Center Technician - Relocation to Madison

Epic; Carmel (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Relocation assistance

Stock grants

Job summary

Epic is seeking an Operations Center Technician to monitor real-time alerts and security systems from the Facilities Command Center. You will manage access, coordinate building operations, and respond to incidents to ensure business continuity across Epic's campuses.

You will work with internal teams and emergency services to restore normal operations quickly, with relocation support and opportunities for growth.

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Experience or interest in security operations or a related high‑volume field.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area required; relocation assistance available.

Responsibilities

• Monitor real-time alerts and security systems from the Facilities Command Center.
• Identify issues using video feeds and system data; coordinate emergency responses.
• Collaborate with internal teams and emergency services to restore operations.

Skills

Situational awareness

Communication skills

Decision-making

Security operations

Shift flexibility

US work authorization

Vaccination

Job description

Epic is seeking an Operations Center Technician to monitor real-time alerts and security systems from the Facilities Command Center. You will manage access, coordinate building operations, and respond to incidents to ensure business continuity across Epic's campuses.

You will work with internal teams and emergency services to restore normal operations quickly, with relocation support and opportunities for growth.