Entry-Level Member Services Specialist

ncsecu; Morganton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Morganton, NC is seeking an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service. Responsibilities include handling inquiries by telephone and in person, processing transactions, and maintaining confidential member information.

You will gain foundational knowledge of branch procedures, balance cash drawers, and support other departments to fulfill member needs.

Qualifications

• High school diploma or GED required; preferred degree or certifications.
• Strong communication skills, both verbal and written.

Responsibilities

• Greet and assist members in person, by phone, and digitally.
• Process transactions and balance cash drawer according to standards.
• Respond to member inquiries and provide exemplary service.
• Operate drive-through window as needed and handle cash.
• Learn CXone and assist team as requested.
• Assist with basic account openings and maintenance under supervision.

Skills

Cash handling

Phone support

Customer service

Multitasking

Data entry

Education

High school diploma or GED

Bachelor's degree (preferred)

CCUE Certification (preferred)

Associate degree via NC-CTP (preferred)

Tools

CXone

Job description

State Employees' Credit Union in Morganton, NC is seeking an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service. Responsibilities include handling inquiries by telephone and in person, processing transactions, and maintaining confidential member information.

You will gain foundational knowledge of branch procedures, balance cash drawers, and support other departments to fulfill member needs.