Member Services Associate - Entry-Level Branch

State Employees' Credit Union; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Charlotte, NC seeks an Associate Member Services Officer to learn branch operations, handle routine duties, and deliver exemplary member service by phone and in person. You will begin training in lending and collections while developing skills in cash handling, notary services, and cross-department collaboration.

Ideal candidates will possess a high school diploma or GED and show strong communication, problem-solving, and people skills, with a willingness to

Qualifications

• High school diploma or GED required.
• Preferred Bachelor’s degree or NC transfer program.
• Strong communication and problem-solving skills.
• Ability to learn branch operations and cash handling.
• Willingness to complete lending and collections training.

Responsibilities

• Respond to member inquiries by phone and in person.
• Perform routine branch duties with cash drawer management.
• Process wire transfers and currency orders.
• Learn Financial Advisory and Real Estate products and provide referrals as needed.
• Maintain confidentiality and follow Credit Union policies.

Skills

Communication skills

Problem-solving

People skills

Attention to detail

Education

High school diploma or GED

Bachelor’s degree / CCUE / NC-CTP transfer program

Tools

CXone

Job description

State Employees' Credit Union in Charlotte, NC seeks an Associate Member Services Officer to learn branch operations, handle routine duties, and deliver exemplary member service by phone and in person. You will begin training in lending and collections while developing skills in cash handling, notary services, and cross-department collaboration.

Ideal candidates will possess a high school diploma or GED and show strong communication, problem-solving, and people skills, with a willingness to