Member Services Associate – Banking & Support

State Employees' Credit Union; Stratford (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

State Employees' Credit Union in North Carolina is seeking an entry-level Associate Member Services Representative to learn branch operations and provide exemplary service by answering inquiries in person and by phone. You will support cash handling, account maintenance, and everyday transactions under supervision.

This role emphasizes confidentiality, adherence to security policies, and teamwork. Training includes CXone software and learning basic financial products; you will build confidence

Qualifications

• Must have high school diploma or GED equivalent.
• Good communication skills, verbal and written.
• Aptitude for meeting people and developing member confidence.
• Must learn to open basic accounts and complete core training within 12 months.

Responsibilities

• Process transactions and balance cash drawers per standards.
• Greet and assist members in person, by phone, and via digital channels.
• Operate drive-through window as needed and handle wire transfers.
• Maintain documents, organize files, and support daily reporting.

Skills

Customer service

Communication

Cash handling

Problem solving

Education

High School Diploma

Tools

CXone

Job description

State Employees' Credit Union in North Carolina is seeking an entry-level Associate Member Services Representative to learn branch operations and provide exemplary service by answering inquiries in person and by phone. You will support cash handling, account maintenance, and everyday transactions under supervision.

This role emphasizes confidentiality, adherence to security policies, and teamwork. Training includes CXone software and learning basic financial products; you will build confidence