Entry-Level Member Services Specialist

State Employees' Credit Union; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

State Employees' Credit Union in Greensboro, NC seeks an Associate Member Services Representative to provide exemplary member service, respond to inquiries in person and by phone, and perform routine branch duties including cash box management and account origination.

The role emphasizes confidentiality, adherence to procedures, learning branch operations, and participating in training; strong communication and problem-solving skills are required.

Qualifications

• Must have high school diploma or GED equivalent.
• Preferred Bachelor’s degree or CCUE Certification or Associate of Arts/Science via NC-CTP.
• Demonstrates SECU Core Values and professional conduct.

Responsibilities

• Assist members in person, by phone, and digitally with service requests.
• Balance and handle cash drawers and perform cash box management tasks.
• Process basic account openings and maintenance with supervision.
• Handle wire transfers, currency exchanges, and document organization.

Skills

Communication skills

Problem-solving

People skills

Education

High school diploma or GED

Bachelor's degree or CCUE/AA/AS (preferred)

Tools

CXone

Job description

State Employees' Credit Union in Greensboro, NC seeks an Associate Member Services Representative to provide exemplary member service, respond to inquiries in person and by phone, and perform routine branch duties including cash box management and account origination.

The role emphasizes confidentiality, adherence to procedures, learning branch operations, and participating in training; strong communication and problem-solving skills are required.