Entry-Level Member Services Specialist

State Employees' Credit Union; Lumberton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union seeks an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service in person or by phone.

The role covers routine duties including cash box management, account origination and maintenance, and service requests across channels. Training will cover CXone, basic accounts, and SECU procedures as the foundation for growth within the credit union.

Qualifications

• Must have strong verbal and written communication skills.
• Ability to handle inquiries by phone and in person.
• Demonstrated problem-solving skills and attention to detail.

Responsibilities

• Process transactions and balance cash drawer according to standards.
• Assist members via in-person, phone, and digital channels with service requests.
• Open basic accounts and learn branch operations under supervision.
• Maintain records and assist with routine clerical tasks.
• Support security procedures and confidential handling of information.

Skills

Communication

Problem-solving

People skills

Education

High school diploma or GED

Bachelor’s degree / CCUE / AA/AS via NC-CTP

Job description

State Employees' Credit Union seeks an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service in person or by phone.

The role covers routine duties including cash box management, account origination and maintenance, and service requests across channels. Training will cover CXone, basic accounts, and SECU procedures as the foundation for growth within the credit union.