Entry-Level Member Services Specialist

SECU; Kannapolis (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union (SECU) seeks an entry-level Associate Member Services Representative to support branch operations and deliver exemplary member service. Responsibilities include handling inquiries, processing transactions, and assisting with basic accounts under supervision.

The role emphasizes cash handling, security procedures, and learning financial products while maintaining confidential member information and professional conduct.

Qualifications

• Proven ability to communicate clearly with members.
• Ability to engage with members in person and over the phone.
• Strong problem-solving and quick learning aptitude.

Responsibilities

• Respond to member inquiries in person and by phone with professionalism.
• Process transactions and balance cash drawer according to standards.
• Assist with account origination and maintenance under supervision.
• Operate drive-through and handle cash/coin as needed.
• Organize documents and support daily branch operations.

Skills

Communication

People skills

Problem-solving

Time management

Education

High school diploma or GED

NC-CTP/NCC transfer option preferred

Tools

CXone

Job description

State Employees' Credit Union (SECU) seeks an entry-level Associate Member Services Representative to support branch operations and deliver exemplary member service. Responsibilities include handling inquiries, processing transactions, and assisting with basic accounts under supervision.

The role emphasizes cash handling, security procedures, and learning financial products while maintaining confidential member information and professional conduct.