Entry-Level Member Services Associate

State Employees' Credit Union; Flat Rock (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking an entry-level Associate Member Services Representative to learn foundational branch operations and provide excellent member service. You will handle routine duties, respond to inquiries in person and by phone, and assist with transactions and account maintenance under supervision.

This role emphasizes confidentiality, adherence to policies, and ongoing training. A positive attitude, reliability, and willingness to grow in financial services are essential.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree, CCUE Certification, or AA/AS via NC-CTP preferred.
• Demonstrates SECU core values and aptitude for connecting with members.

Responsibilities

• Process transactions and balance a cash drawer per standards.
• Greet and assist members in person, by phone, and via digital channels.
• Open basic accounts and support account maintenance under supervision.
• Learn and follow branch procedures and security guidelines.

Skills

Customer service

Communication

Cash handling

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

CXone

Job description

State Employees' Credit Union is seeking an entry-level Associate Member Services Representative to learn foundational branch operations and provide excellent member service. You will handle routine duties, respond to inquiries in person and by phone, and assist with transactions and account maintenance under supervision.

This role emphasizes confidentiality, adherence to policies, and ongoing training. A positive attitude, reliability, and willingness to grow in financial services are essential.