Entry-Level Member Services Specialist

SECU; Ahoskie (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU is seeking an entry-level Associate Member Services Representative to deliver exemplary member service via in-person, phone, and digital channels. You will support cash handling, account maintenance, and basic account openings, while training through structured modules and supervision.

Applicants should possess a high school diploma or GED, strong communication and problem-solving skills, and a willingness to complete the Core Module Program within 12 months.

Qualifications

• Must have high school diploma or GED.
• Must complete the Core Module Program within 12 months of hire date as a condition of employment.
• Good communication skills, both verbal and written.
• Aptitude for meeting people and developing member confidence.
• Must possess problem-solving skills.

Responsibilities

• Respond to member inquiries by telephone and in person.
• Balance the cash drawer and process transactions per standards.
• Assist with account origination and maintenance.
• Adhere to all credit union policies, security procedures and confidentiality.
• Attend training and complete core modules before advancement.
• Learn and support basic account opening under supervision.

Skills

Communication skills

Problem-solving

People skills

Aptitude for meeting people

Education

High school diploma or GED

Bachelor's degree or equivalent preferred

Job description

SECU is seeking an entry-level Associate Member Services Representative to deliver exemplary member service via in-person, phone, and digital channels. You will support cash handling, account maintenance, and basic account openings, while training through structured modules and supervision.

Applicants should possess a high school diploma or GED, strong communication and problem-solving skills, and a willingness to complete the Core Module Program within 12 months.