Entry-Level Member Services Associate

SECU; Roanoke Rapids (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

SECU is seeking an entry-level Associate Member Services Representative to learn and support branch operations. You will respond to member inquiries by phone and in person, manage cash-related tasks, and assist with account origination and maintenance under supervision.

Essential training includes multiple core modules and ongoing education. The role emphasizes confidentiality, security procedures, and strong member service across in-person, phone, and digital channels.

Qualifications

• Must have high school diploma or GED.
• Demonstrates SECU’s Core Values.
• Aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
• Must have good communication skills, both verbal and written.
• Must have good problem-solving skills.
• Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment.

Responsibilities

• Attend Excel and Elevate – New Employee Training (E&E).
• Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
• Balance the vault, teller cash dispenser, and coin sorter.
• Process transactions and balance a cash drawer in accordance with Performance Measurement Criteria standards.
• Assist with drive-through operations as needed.
• Handle wire transfers and cash handling tasks.
• Review and take appropriate action on reports and member requests.
• Exhibit a positive attitude toward members and teammates and maintain professional appearance.

Skills

Verbal and written communication

People skills

Problem-solving

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification or NC-CTP transfer program (preferred)

Tools

CXone

Job description

SECU is seeking an entry-level Associate Member Services Representative to learn and support branch operations. You will respond to member inquiries by phone and in person, manage cash-related tasks, and assist with account origination and maintenance under supervision.

Essential training includes multiple core modules and ongoing education. The role emphasizes confidentiality, security procedures, and strong member service across in-person, phone, and digital channels.