Entry-Level Member Services Associate — Banking & Customer Care

State Employees' Credit Union; Wadesboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in North Carolina is seeking an entry-level Associate Member Services Representative to learn branch operations and provide exemplary member service.

You will handle inquiries in person and by phone, process transactions, balance cash and assist with account origination and maintenance under supervision.

This role offers foundational training and opportunities to grow into more advanced member services positions.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree, CCUE certification, or AA/AS via NC-CTP preferred.
• Strong communication and problem-solving abilities.
• Aptitude for meeting people and earning member trust.

Responsibilities

• Respond to member inquiries by telephone and in person with courteous service.
• Handle routine branch duties including cash box management and transactions.
• Balance a cash drawer and assist with drive-through operations.
• Process wire transfers, foreign currency, and account maintenance tasks.
• Maintain confidentiality and adhere to security procedures.

Skills

People skills

Communication

Problem-solving

Education

High school diploma or GED

Bachelor’s degree

CCUE Certification

AA/AS via NC-CTP

Job description

State Employees' Credit Union in North Carolina is seeking an entry-level Associate Member Services Representative to learn branch operations and provide exemplary member service.

You will handle inquiries in person and by phone, process transactions, balance cash and assist with account origination and maintenance under supervision.

This role offers foundational training and opportunities to grow into more advanced member services positions.