Entry-Level Member Services Associate

ncsecu.org; Greensboro (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

SECU, the North Carolina-based credit union, invites applications for an entry-level Associate Member Services Officer (MSO) in Greensboro. The role provides foundational knowledge of branch operations, responds to member inquiries, and begins training in lending and collections under supervision.

Initial training includes core modules, cash handling, service channels, and adherence to SECU policies. The position emphasizes professional conduct, confidentiality, and ongoing learning while

Qualifications

• High school diploma or GED required; entry-level MSO role.
• Intro to branch operations with lending and collections training.
• Greet and assist members; respond to inquiries in person and by phone.

Responsibilities

• Respond to member inquiries in person and by phone.
• Assist with cash box management and basic account openings.
• Support learning in lending and collections.
• Process wires and foreign currency as needed.
• Maintain confidentiality and follow security procedures.
• Balance cash drawer and complete daily tasks.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Bachelor's degree or CCUE Certification preferred

AA/AS degree via NC-CTP preferred

Tools

CXone

Job description

SECU, the North Carolina-based credit union, invites applications for an entry-level Associate Member Services Officer (MSO) in Greensboro. The role provides foundational knowledge of branch operations, responds to member inquiries, and begins training in lending and collections under supervision.

Initial training includes core modules, cash handling, service channels, and adherence to SECU policies. The position emphasizes professional conduct, confidentiality, and ongoing learning while