Entry-Level IT Support Technician — Hybrid, Full Benefits

New Horizon Community Care; Tempe (AZ); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

100% company-paid medical insurance"

Dental & Vision Insurance

PTO, Paid Holidays, 403(b) with match

Tuition Assistance & Licensure Reimb

Discounted daycare (Tempe)

Pet Assistance

PSLF-qualifying employer

Access to company fleet vehicles

Job summary

New Horizon Community Care (NHCC) in Tempe, AZ, is seeking an entry-level IT Support Technician to assist employees, troubleshoot hardware and software, and support daily IT operations.

The role is primarily office-based with on-site or remote support as needed; you will handle multi-channel user interactions and collaborate with IT staff and vendors while learning and growing in a supportive team environment.

Qualifications

• Entry-level IT support role requiring basic hardware and software troubleshooting skills.
• Must be able to interact with users clearly and professionally.
• Prior IT help desk exposure or internship is a plus.

Responsibilities

• Provide technical assistance to NHCC employees and troubleshoot issues.
• 2)
• Support day-to-day IT operations and incident resolution.
• 3)

Skills

Windows basics

Hardware troubleshooting

Hardware repair basics

IT ticketing

Networking basics

Access management

Documentation

Time management

Microsoft 365

Azure basics

MDM concepts

Education

High school diploma or equivalent

Tools

Microsoft 365

Microsoft Azure

Microsoft Intune

Job description

New Horizon Community Care (NHCC) in Tempe, AZ, is seeking an entry-level IT Support Technician to assist employees, troubleshoot hardware and software, and support daily IT operations.

The role is primarily office-based with on-site or remote support as needed; you will handle multi-channel user interactions and collaborate with IT staff and vendors while learning and growing in a supportive team environment.