IT Support Technician - Entry Level

Newhorizonaz; Tempe (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

100% company-paid medical insurance

Dental & Vision Insurance

PTO & Holidays

Tuition Assistance & Licensure Reimb

Discounted daycare (Tempe)

Access to company fleet vehicles

Job summary

New Horizon Community Care (NHCC) in Tempe, AZ is seeking an entry-level IT Support Technician to assist employees, troubleshoot hardware and software, and support daily IT operations.

The role is primarily office-based with occasional on-site or remote support. You will handle tickets, assist users via multiple channels, and collaborate with IT staff and vendors while learning and growing in a supportive environment.

Qualifications

• Basic knowledge of Windows OS and general computer operations.
• Ability to troubleshoot common hardware, software, and user issues.
• Familiarity with IT ticketing/help desk systems for tracking requests.
• Basic understanding of networking concepts (Wi-Fi, TCP/IP, DNS, DHCP, VPNs).
• Understanding of user accounts, permissions, and access management.

Responsibilities

• Provide technical assistance to employees and troubleshoot issues.
• Support day-to-day IT operations and document resolutions.
• Interact with users via phone, email, chat, and in-person channels.
• Collaborate with IT team members and vendors for issue resolution.
• Install, configure, update, and maintain computer hardware and software.

Skills

Windows basics

Troubleshoot hardware

Hardware repair

IT ticketing

Networking basics

User accounts & permissions

Install/Configure HW & SW

Documentation

Time management

Microsoft 365

Microsoft Azure

MDM concepts (Intune)

Education

High school diploma or GED

Tools

Microsoft 365

Microsoft Azure

MDM/Intune

Job description

IT Support Technician - Entry Level

New Horizon Community Care (NHCC)
$18-21/hr • Full Benefits • Multiple Locations

About the Role

We are currently seeking an entry-level IT Support Technician to provide technical assistance to employees, troubleshoot hardware and software issues, and support day-to-day IT operations. The ideal candidate is dependable, customer-service oriented, has a strong interest in technology, and possesses good problem-solving skills with a willingness to learn and grow.

This posision is primarily office-based with occasional need for on-site or remote support. You will interact with users through multiple channels (phone, email, chat, in-person) and collaborate with IT team members and vendors. This position may occasionally require flexible hours or on-call support.Diversity and inclusion are foundational principles at NHCC. We are committed to providing accessible, equitable, and culturally competent mental health care to individuals of all backgrounds and experiences. NHCC values diversity and encourage applicants from all backgrounds to apply!

What You Bring

• Basic knowledge of Windows operating systems and general computer operations.

• Ability to troubleshoot common hardware, software, and user issues.

• Basic computer hardware troubleshooting and repair skills, including desktops, laptops, monitors, printers, and other peripherals.

• Familiarity with IT ticketing/help desk systems for tracking, documenting, and resolving support requests.

• Basic understanding of networking concepts, including Wi-Fi, TCP/IP, DNS, DHCP, and VPNs.

• Basic understanding of user accounts, passwords, permissions, and access management.

• Ability to install, configure, update, and maintain computer hardware and software.

• Ability to accurately document technical issues, troubleshooting steps, and resolutions.

• Ability to prioritize multiple support requests and manage time effectively.

• Basic knowledge of Microsoft 365 applications and services.

• Basic knowledge of Microsoft Azure and cloud-based services.

• Basic knowledge of Microsoft Intune and Mobile Device Management (MDM) concepts.

Preferred Skills

• CompTIA A+ or similar IT certification.

• Experience with Microsoft Entra ID (formerly Azure Active Directory).

• Understanding or familiarity with an MDM platform, such as Microsoft Intune.

• Previous internship, school, lab, or work experience providing technical support.

• Experience imaging, configuring, deploying, or setting up computers and mobile devices.

• Additional knowledge of networking, hardware, or other IT systems is a plus.

Minimum Qualifications

• Must be at least 21 years of age; and
• Valid non-restricted AZ Driver's License; and
• Valid non-restrictive Level 1 AZDPS Fingerprint Clearance Card (or willing to obtain); and
• A high school diploma or a high school equivalency diploma; and relevant experience with IT Systems.
• Technical Knowledge: Basic understanding of computer hardware, operating systems (e.g., Windows, Google Suites), software applications, and networking concepts.
• Problem-Solving: Ability to analyze and resolve technical issues efficiently.
• Communication Skills: Clear verbal and written communication to explain technical information to non-technical users.
• Customer Service: Strong interpersonal skills with patience and professionalism in user interactions.
• Organization & Detail Orientation: Ability to manage multiple tasks, track issues, and follow up thoroughly.
• Adaptability: Willingness to learn new technologies and adjust to evolving IT needs.

Pay & Benefits

• $23–$27/hr based on education and experience in the behavioral health field
• 100% company‑paid medical insurance after 30 days (effective first of the following month)
• Dental & Vision Insurance
• Company‑paid Disability & Life Insurance
• PTO, Paid Holidays, 403(b) with match
• Tuition Assistance & Licensure Reimbursement
• Discounted daycare (Tempe)
• Pet Assistance
• PSLF‑qualifying employer
• Access to company fleet vehicles

Safety-Sensitive & Drug-Free Workplace Notice

All positions at NHCC are safety-sensitive as defined in ARS 23-439. The company strictly prohibits the use, sale, manufacture, distribution, or possession of alcohol, drugs, controlled substances, medical marijuana, or drug paraphernalia on company premises, company-owned vehicles, or personal vehicles used for company business or parked on company property.

NHCC is a drug-free workplace with zero tolerance for violations.

*APPLICANTS MUST ALSO BE ABLE TO COMPLETE CRIMINAL HISTORY SELF‑DISLOSURE AFFIDAVITS AND OBTAIN AN ARIZONA DEPARTMENT OF PUBLIC SAFETY (DPS) LEVEL 1 FINGERPRINT CLEARANCE CARD, WHICH INVOLVES A STATE AND FEDERAL CRIMINAL BACKGROUND CHECK. *