Entry-Level IT Support Technician I — Start Your Tech Career

Service Experts LLC; Richardson, Northern (TX, KY); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Service Experts LLC in Richardson, Texas is seeking an IT Support Technician I. This entry-level role provides first-line help for routine IT issues and supports users with basic guidance and password resets on-site.

You will document incidents, follow security steps, and route tickets to the correct queues while maintaining clear, courteous communication. Training on tools and policies is provided, with supervision as you grow.

Qualifications

• Minimum experience: 0–2 years.
• High School Diploma or GED required.

Responsibilities

• Serve as first point of contact and record incidents with complete details.
• Use knowledge articles to resolve issues and guide users.
• Perform password resets, MFA enrollment guidance, and basic navigation help.
• Route tickets to correct queues with appropriate priority and CI.
• Verify user contact details, impact, and business criticality.

Education

High School Diploma/GED

Job description

Service Experts LLC in Richardson, Texas is seeking an IT Support Technician I. This entry-level role provides first-line help for routine IT issues and supports users with basic guidance and password resets on-site.

You will document incidents, follow security steps, and route tickets to the correct queues while maintaining clear, courteous communication. Training on tools and policies is provided, with supervision as you grow.