IT Support Technician I

Service Experts LLC; Richardson, Northern (TX, KY); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Service Experts LLC in Richardson, Texas is seeking an IT Support Technician I. This entry-level role provides first-line help for routine IT issues and supports users with basic guidance and password resets on-site.

You will document incidents, follow security steps, and route tickets to the correct queues while maintaining clear, courteous communication. Training on tools and policies is provided, with supervision as you grow.

Qualifications

• Minimum experience: 0–2 years.
• High School Diploma or GED required.

Responsibilities

• Serve as first point of contact and record incidents with complete details.
• Use knowledge articles to resolve issues and guide users.
• Perform password resets, MFA enrollment guidance, and basic navigation help.
• Route tickets to correct queues with appropriate priority and CI.
• Verify user contact details, impact, and business criticality.

Education

High School Diploma/GED

Job description

## IT Support Technician IApply: Richardson, Texas: Part time: Posted Today: R102088Welcome!The IT Support Technician I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Enterprise Support family. Works under close supervision.• Serves as first point of contact; records incidents and requests with complete details. • Uses knowledge articles to resolve common issues and perform walk‐throughs. • Performs password resets, MFA enrollment guidance, and basic navigation help. • Routes tickets to correct queues with appropriate priority and CI. • Confirms user contact details, impact, and business criticality. • Provides courteous, clear communication and sets expectations. • Follows security verification steps before account actions. • Monitors queues, updates statuses, and closes resolved tickets. • Flags trending issues to supervisors for problem review. • Participates in ongoing training on tools, policies, and new services.• Minimum Experience: 0 - 2 years • Minimum Education: High School Diploma/GED Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.*The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.*